Receptionist

Job summary

The receptionist serves as the first point of contact, managing incoming calls, welcoming clients, and handling mail and deliveries. Additional duties include boardroom bookings, calendar management for lawyers, and general administrative support.

Job details

Ratcliff LLP www.ratcliff.com Published September 14, 2026 Location 500-221 W. Esplanade, North Vancouver, Canada Category Reception/Switchboard Job Type Full-time Minimum 50000 Maximum 53000 Description Ratcliff LLP is seeking a receptionist to be the first point of contact with our clients. This position works closely with our Office Services and Facilities & Hospitality staff and interacts regularly with all the firm’s lawyers and staff. The ideal candidate will have strong communication skills, a professional demeanor and possess a passion for exceptional client service This position is full-time, in-office at our North Vancouver location. Key Responsibilities Receiving incoming calls on a multi-line phone system Welcoming clients to the office; escorting them to meeting rooms and providing coffee or water as requested Processing client credit card payments Fielding incoming calls to determine who can best assist Responsible for receiving all incoming and outgoing mail, faxes, deliveries and couriers Responsible for boardroom bookings and assisting with firm events and functions Performing general housekeeping of reception area, boardrooms and kitchens as required Assisting with the management of lawyers’ calendars Coordinating parking for guests, clients and lawyers Maintaining internal staff listings Performing various administrative responsibilities as required such as posting mailing costs, assisting with company mail outs and document scanning Liaising with building maintenance and security as needed Completing other tasks as assigned by the Chief Operating Officer and Human Recourses Manager Qualifications One year of reception or administrative experience, preferably in a professional office A pleasant manner with excellent communication skills A service attitude to go ‘above and beyond’ Professional attire and demeanor with the ability to stay calm under pressure Ability to handle sensitive and confidential information with discretion Team player who can juggle competing demands in a detail-oriented environment Able to develop and sustain positive working relationships with all staff and lawyers Must be computer literate have experienced in MS Office Previous work experience in a law firm is an asset Why Choose Ratcliff? Looking for a workplace where teamwork matters, your contributions are valued and you’re treated with respect? Ratcliff could be the place for you. Join our team and enjoy all the lifestyle advantages of working on the beautiful North Shore. In addition to a competitive salary of $50,000 - $53,000 annually, we offer many benefits designed to support your well-being and promote a healthy work-life balance. Benefits package: Comprehensive health coverage for you and your family, including prescriptions, dental care, paramedical services, life insurance, long-term disability, and access to an employee assistance program Recognition: Opportunity for performance-based bonuses Social events: Regular in office socials, off-site events, staff appreciation week and more opportunities to connect Paid time off: Ample vacation allowance, including increased time accrued with seniority. We also offer generous sick and personal leave time Wellness: On-site gym access Work Satisfaction: A culture of mutual respect and collaboration, driven by outstanding individuals Transportation: We provide your choice of a parking spot or transit pass Great work environment: Our newly renovated, bright office located steps from Lonsdale Quay comes complete with a beautiful deck with a view of Burrard Inlet and access to a variety of restaurants and shops and a seasonal farmers market About Us At Ratcliff LLP we act as trusted advisors, advocates and representatives, taking a purpose-driven approach to advancing our clients’ interests and building a just and equitable future in which the people and communities we serve can flourish. We are proud of having taken part in key moments in the development of Aboriginal law in this country and in the major milestones in the lives and businesses of our clients. To apply, please forward your cover letter, resume and references to jobs@ratcliff.com. We thank all applicants for their interest, however, only those selected for an interview will be contacted. No phone calls please.

What you’ll do

The receptionist serves as the first point of contact, managing incoming calls, welcoming clients, and handling mail and deliveries. Additional duties include boardroom bookings, calendar management for lawyers, and general administrative support.

Requirements

Candidates should have at least one year of reception or administrative experience, preferably within a professional office or law firm. Proficiency in MS Office and strong communication skills are required.

Benefits

• Comprehensive health coverage • Prescription drug coverage • Dental care • Paramedical services • Life insurance • Long-term disability • Employee assistance program • Performance-based bonuses • Social events • Vacation allowance • Sick leave • Personal leave • On-site gym access • Parking spot or transit pass

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• Detail-oriented · Preferred
• MS-Office · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Multi-line phone system
• Client service
• Calendar management
• Administrative support
• MS Office
• Communication skills
• Confidentiality
• Detail-oriented
• Professional demeanor
• Document scanning

Job areas

• Administrative
• Legal
• Customer Service & Support