Technician Workplace Technology

Job summary

Provide frontline technical support for hardware, software, and mobile devices while managing technology assets and vendor relationships. Contribute to technology projects and ensure continuous service improvement through incident analysis and documentation.

Job details

Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We're currently looking for a Technician, Workplace Technology to join our Information Systems team at our Head Office in Burnaby. In this role, you'll provide frontline technical support to employees across BCAA, helping ensure our workplace technology runs smoothly and efficiently. You'll troubleshoot hardware and software issues, support device deployments, manage technology assets, coordinate vendor purchases, and contribute to ongoing technology projects that support our business. This role is ideal for someone who enjoys combining hands-on technical support with coordination, asset management, and continuous improvement. Who you are You are customer-focused and take pride in delivering responsive, professional technical support. You enjoy solving problems and can quickly diagnose and resolve technical issues both remotely and in person. You are highly organized and can balance multiple priorities, requests, and projects simultaneously. You have strong communication skills and can explain technical concepts in a clear and approachable way. You take ownership of your work and proactively identify opportunities to improve processes and service delivery. You enjoy collaborating with colleagues, vendors, and stakeholders to deliver great outcomes. What you'll do Provide desktop and workplace technology support for employees across BCAA, both onsite and remotely. Troubleshoot and resolve hardware, software, mobile device, and application-related incidents and service requests. Deploy, configure, maintain, and support desktops, laptops, mobile devices, and workplace technology solutions. Support Microsoft Office, Outlook, collaboration tools, and other business applications. Maintain accurate records of hardware and software assets and ensure inventory databases remain current. Coordinate technology purchases, vendor orders, software licensing, and equipment deployment schedules. Conduct regular hardware and software asset audits and support license compliance activities. Partner with vendors and internal teams to manage technology contracts, renewals, warranties, and maintenance agreements. Monitor incident trends, perform root cause analysis, and contribute to continuous service improvements. Create and maintain technical documentation, knowledge base articles, and process guides. Support technology-related projects and initiatives across the Information Systems division. Assist with budgeting, purchasing, financial reconciliation, forecasting, and reporting related to technology assets and services. What you'll bring Experience providing desktop support and technical assistance in a corporate environment. Strong troubleshooting skills across Windows-based devices, hardware, software, and peripheral technologies. Experience supporting mobile devices, including iPhone and mobile device management solutions. Working knowledge of Microsoft Office, Outlook, and common enterprise applications. Strong customer service, communication, and interpersonal skills. Experience managing technology assets, inventory, or software licensing is considered an asset. Knowledge of vendor management, purchasing processes, or contract administration is an asset. Experience supporting virtual desktop environments (VDI), such as Amazon WorkSpaces, would be an asset. A combination of education, technical training, certifications, and relevant experience will be considered. The salary range for this position is $70,908.36 to $88,635.36 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%. What we offer: The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities. Career and personal development to help you grow and reach your goals. Incentives that recognize team and individual sales and performance. Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving. A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth. Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection. BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels. Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members. *for permanent employees We’re always looking for amazing people like you. Apply today! BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.

What you’ll do

Provide frontline technical support for hardware, software, and mobile devices while managing technology assets and vendor relationships. Contribute to technology projects and ensure continuous service improvement through incident analysis and documentation.

Requirements

Requires experience in corporate desktop support, troubleshooting Windows-based devices, and managing mobile device solutions. Strong customer service skills and familiarity with enterprise applications and asset management are essential.

Benefits

• Performance bonus
• Pension plan
• Paid time off
• Vacation
• Wellness days
• Volunteering days
• Flexible benefits
• BCAA membership
• Member savings

Listed skills

• Technical Documentation · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Asset Management · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Technical Support · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Desktop support
• Technical support
• Hardware troubleshooting
• Software troubleshooting
• Mobile device management
• Asset management
• Vendor management
• Microsoft Office
• Outlook
• VDI
• Amazon WorkSpaces
• Inventory management
• Technical documentation
• Customer service
• Communication skills
• Problem solving
• Hardware Troubleshooting
• Service Improvement
• Smartphone Operation
• Technical Issues
• Time Off Management
• Technology Solutions
• Budgeting
• Technical Support
• Asset Management
• Auditing
• Reconciliation
• Customer Service
• Collaborative Software
• Communication
• Information Systems
• Continuous Improvement Process
• Contract Management
• Desktop Support
• Sales
• Forecasting
• Interpersonal Communications
• Microsoft Outlook
• Virtual Desktops
• Purchasing
• Technical Assistance
• Technical Documentation
• Technical Training
• Troubleshooting (Problem Solving)
• Software Licensing
• Process Improvement
• Coordinating
• Root Cause Analysis
• Vendor Management

Job areas

• Technology
• Customer Service & Support
• Administrative
• Workplace Manager
• Technical Sales Specialist
• Information and Communications Technology Sales Professionals
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

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