Sales Associate

Job summary

Welcome customers, understand their needs, and guide them through jewellery selections with accurate product information and care instructions. Process transactions, maintain store presentation and inventory, work toward sales goals, and collaborate with the team to deliver excellent customer experiences.

Job details

Company Description Ben Moss Jewellers is a Canadian owned and operated retailer specializing in high-quality diamonds sourced from trusted brands around the world and brought to customers on the West Coast. The team is made up of passionate jewellery experts who focus on delivering personalized, customer-centered service. Ben Moss aims to help every customer feel confident and shine their brightest through thoughtful guidance and product selection. The company values patience, integrity, and a commitment to finding the right piece for each individual. Team members are encouraged to build meaningful relationships with customers and represent the brand with professionalism and care. Role Description The Sales Associate role at Ben Moss Jewellers is a part-time, on-site position based in Lloydminster, AB. Day-to-day responsibilities include greeting customers, understanding their needs, and guiding them through jewellery selections while providing accurate product information and care instructions. The Sales Associate will handle sales transactions, maintain visual merchandising standards, and ensure the store environment is clean, organized, and welcoming. This role also involves meeting sales goals, participating in promotional activities, and supporting inventory processes such as receiving, tagging, and stock counts. The Sales Associate will work collaboratively with the team to deliver exceptional customer experiences and uphold company policies and procedures. Qualifications Customer service and client relationship skills, including active listening and a friendly, professional demeanor. Sales and retail skills such as product demonstration, upselling, and working toward individual and store targets. Communication and interpersonal skills, including clear verbal communication and the ability to build trust with diverse customers. Basic math and point-of-sale (POS) skills for handling cash, card transactions, and reconciling sales. Attention to detail and organizational skills for visual merchandising, stock management, and maintaining store presentation. Ability to work flexible hours, including evenings, weekends, and holidays as required in a retail environment. Previous experience in retail, jewellery, or luxury goods sales is an asset but not mandatory. High school diploma or equivalent; additional training in sales or customer service is considered an advantage.

What you’ll do

Welcome customers, understand their needs, and guide them through jewellery selections with accurate product information and care instructions. Process transactions, maintain store presentation and inventory, work toward sales goals, and collaborate with the team to deliver excellent customer experiences.

Requirements

Strong customer service, communication, sales, basic math, POS, organizational, and attention-to-detail skills are needed. A high school diploma or equivalent is specified; previous retail, jewellery, or luxury goods experience is an asset but not mandatory, and flexible availability may be required.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• Product Knowledge · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Communication · Preferred
• Upselling · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Client Relationship Building
• Active Listening
• Sales
• Product Demonstration
• Upselling
• Communication
• Interpersonal Skills
• Point-of-Sale Transactions
• Basic Math
• Visual Merchandising
• Inventory Management
• Attention to Detail
• Organization
• Product Knowledge
• Teamwork

Job areas

• Retail
• Sales
• Customer Service & Support