Technology Learning Specialist

Job summary

The Technology Learning Specialist will design and deliver engaging technology training programs and instructional materials for firm personnel. They will also produce high-quality video content and provide support for software adoption and service desk operations.

Job details

Ranked a Best Employer in Canada for 25 years, Bennett Jones is one of Canada’s premier business law firms and home to 450 lawyers and business advisors. With deep experience in complex transactions and litigation matters, and offices in Calgary, Edmonton, Montréal, Toronto, Vancouver and New York, the firm is well equipped to advise businesses and investors with Canadian ventures and connect Canadian businesses and investors with opportunities around the world. Serving clients since 1922, we are proud to be the firm that businesses trust with their most complex legal matters. We are currently recruiting for the following role in our Vancouver office: Technology Learning Specialist The Role We are looking for a dynamic, innovative, and engaging Technology Trainer to join our team! This role is ideal for a tech-savvy educator who thrives on designing and delivering impactful learning programs that empower professionals at all levels. The successful candidate will play a key role in fostering technology adoption, boosting efficiency, and driving engagement across the Firm. Essential Functions Learning Program Design & Delivery Develop and deliver engaging technology education sessions tailored to the needs of Firm personnel. Conduct new hire onboarding and continuous learning workshops for staff and lawyers on the Firm’s technology and software applications (both virtual and in-person). Design and maintain high-quality instructional materials, including instructor guides, quick reference sheets, hands-on exercises, and visual aids. Video Content Creation Produce high-quality, engaging instructional videos, including screen recordings, animations, and real-time video tutorials, to provide on-demand learning opportunities. Organize and maintain a comprehensive digital learning library accessible through the Firm’s Learning Management System (LMS) and intranet. Innovation & Engagement Collaborate with subject matter experts to understand and communicate the value of technology tools. Gather feedback to identify skill gaps and refine learning materials for maximum impact. Explore innovative learning strategies, such as gamification, microlearning, and e-learning. Stay ahead of technology trends to keep educational programs relevant and effective. Technology Service Support Test and evaluate new software to assess usability and user impact. Provide insights into system functionality to optimize adoption and efficiency. Provide backup coverage for onsite Service Desk support as needed. Qualifications 3+ years of experience in technology education, instructional design, or a related role. Bilingualism (English and French), both written and spoken, is considered an asset. Familiarity with instructional design models (e.g., ADDIE, SAM). Proficiency in creating and editing instructional videos using content creation tools such as Articulate 360, Captivate, Camtasia, or similar software. Advanced knowledge of MS Office 365, CoPilot, MS Teams, PDF tools, CRM systems, and Document Management Systems. Experience with training and user adoption of GenAI technology. Change Management experience is an asset. Law Firm experience is considered an asset. Demonstrated ability to rapidly adapt to and master new software and technologies. Exceptional communication, presentation, and customer service skills. Strong organizational and project management abilities. Ability to adapt and thrive in a fast-paced, technology-driven environment. Additional Details Compensation: $70,000 to $100,000 per annum, based on experience. Apply To Human Resources Bennett Jones Services Limited Partnership 2500 Park Place 666 Burrard Street Vancouver, BC V6C 2X8 E-mail: hrdeptcal@bennettjones.com

What you’ll do

The Technology Learning Specialist will design and deliver engaging technology training programs and instructional materials for firm personnel. They will also produce high-quality video content and provide support for software adoption and service desk operations.

Requirements

Candidates must have at least 3 years of experience in technology education or instructional design. Proficiency in instructional design models and content creation software is required, along with strong communication and organizational skills.

Listed skills

• Customer service · Preferred
• Change Management · Preferred
• CRM Systems · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Instructional design
• Technology training
• Video content creation
• Articulate 360
• Captivate
• Camtasia
• MS Office 365
• CoPilot
• MS Teams
• CRM systems
• Document management systems
• GenAI
• Change management
• Public speaking
• Project management
• Customer service

Job areas

• Education
• Technology
• Legal
• Administrative