Customer Service Supervisor

Job summary

The supervisor will lead and coach a team of retail associates to ensure high-quality customer service and an inclusive work environment. They are also responsible for overseeing store KPIs, including revenue, inventory health, and operational expenses.

Job details

You’ll love it here! We are hiring immediately for a customer service supervisor, which we call an operations team lead. As a customer service supervisor, you will lead and coach a team of specialists and work together to create an amazing customer experience. Join us and grow your career with our retail team as a customer service supervisor. What you’ll do: Motivate and inspire your team to respond customer concerns and create an amazing customer experience Cultivate an inclusive team and learning culture while having fun! Oversee store KPI’s (revenue, merchandising standards, inventory health, health & safety) Maintain a healthy profit and loss What we’re looking for: Full-time availability 2+ years’ experience leading a retail team of at least 15 associates 2+ years’ experience managing and reviewing operational expenses and revenue Proven track record of achieving and exceeding sales goals Ability to create an inclusive, fun, and safe work environment Why you’ll love it here: Employee discounts on awesome tech Competitive compensation and benefits Flexible schedules as per business needs Supportive leaders who care about you and your wellbeing An inclusive, fun, and supportive team who you will quickly call friends Training programs to build new and transferable skills and achieve certifications Join our amazing team! We are looking for people just like you. About Best Buy As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech. Grow your career in development roles (assistant retail manager). Base pay range Hourly pay rate: $22.71 - $26.68 This job is eligible for a company performance bonus in addition to the compensation range above. Pay may vary by province. Pay listed is for the location advertised. 548 Great Northern Road, Sault Ste. Marie, ON P6B 4Z9 This posting is for a vacancy.

What you’ll do

The supervisor will lead and coach a team of retail associates to ensure high-quality customer service and an inclusive work environment. They are also responsible for overseeing store KPIs, including revenue, inventory health, and operational expenses.

Requirements

Candidates must have at least two years of experience leading a retail team of 15 or more associates and managing operational expenses. Full-time availability is required to meet business needs.

Benefits

• Employee discounts
• Competitive compensation
• Flexible schedules
• Training programs
• Performance bonus

Listed skills

• Coaching · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Retail operations · Preferred
• KPI Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team leadership
• Coaching
• Customer experience
• Retail operations
• KPI management
• Inventory management
• Profit and loss management
• Sales goal achievement
• Health and safety
• Merchandising
• Profit And Loss (P&L) Management
• Customer Service
• Sales
• Key Performance Indicators (KPIs)
• Operations
• Team Leadership
• Transferable Skills Analysis
• Enthusiasm

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Sales
• Customer Service Supervisor
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers

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