End User Support Analyst

Job summary

The analyst will independently manage L1/L2 support requests and collaborate with internal teams to resolve technical issues. They are also responsible for documenting support activities and participating in project and operations support work.

Job details

Do you love technology and enjoy being the person others turn to when things get tricky? Do you thrive on new challenges and enjoy working in a field that’s constantly evolving? As an End User Support Analyst I (6-month contract), You will independently manage L1/L2 support requests while collaborating with the team to resolve end-user technical issues in a timely manner. This is a 6-month fixed-term, fully onsite role at our Vancouver, BC corporate office. Apply now and grow your career with our End User Services team as an End User Support Analyst I! What you’ll do: Support our Enterprise Citrix, Physical Workstations, Mobile Devices, Identity & Access Management, Printers and Fax, Email Messaging, Windows 10/11, and macOS Work closely with the Senior End User Experience Analyst team, other internal teams, as well as multiple outsourced service providers Document and track all support activities, ensuring accurate and up-to-date records Participate in project and operations support work What we are looking for: 1+ years of experience with large enterprise IT delivery supporting end user technologies like Windows 10, Microsoft Office 365 Experience with supporting Citrix, Identity and Access Administration, AADJ Joined Desktop Deployment, File and Print Servers, Desktop and Virtualization, Application Packaging, Mobile Device Management, Enterprise Antivirus Management, Azure Experience Background in standard IT technologies and a strong understanding of ITIL Experience working in a customer service-oriented role in large complex and fast paced environments Why you’ll love it here: Employee discounts on awesome tech from day one Flexible health benefits and wellness program TFSA and RRSP programs 100% matched company pension plan Training programs to build new and transferable skills About Best Buy As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees with an environment where they can bring their whole selves to work. We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements. Join our amazing team! We are looking for people just like you. Annualized Compensation Range $50,000.00 - $56,000.00 This role is overtime eligible. Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us. Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3 This posting is for a vacancy.

What you’ll do

The analyst will independently manage L1/L2 support requests and collaborate with internal teams to resolve technical issues. They are also responsible for documenting support activities and participating in project and operations support work.

Requirements

Candidates must have at least one year of experience in large enterprise IT delivery supporting end-user technologies. A strong understanding of ITIL and experience in customer service-oriented environments are also required.

Benefits

• Employee discounts
• Flexible health benefits
• Wellness program
• TFSA program
• RRSP program
• Company pension plan
• Training programs

Listed skills

• Microsoft Azure · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Windows 10
• Windows 11
• Microsoft Office 365
• Citrix
• Identity and Access Management
• Mobile Device Management
• Azure
• ITIL
• Customer service
• Desktop virtualization
• Application packaging
• Antivirus management
• File and print servers
• macOS
• Email messaging
• ITIL 4
• End-User Training And Support
• Management
• Operations
• Transferable Skills Analysis
• Customer Service
• Mac OS
• Microsoft Azure
• Microsoft 365
• Technical Issues
• Microsoft Windows 10
• Identity And Access Management
• Application Packaging
• Print Servers
• Virtual Computing

Job areas

• Technology
• Customer Service & Support
• Retail
• End User Support Analyst
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

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