Retail Sales & Technical Service Supervisor

Job summary

You will lead and develop the computing solutions and services team to deliver an exceptional customer experience. Additionally, you will coach staff on sales techniques and technical procedures while working with store leadership to improve performance.

Job details

You’ll love it here! We are hiring immediately for a retail sales & technical service supervisor, which we call a computing solutions & services team lead at Best Buy. In this role, you will lead, develop and support our computer solutions and services team and work together to create an amazing customer experience at the computer solutions services desk. Join us and grow your career with our retail team as a retail sales & technical service supervisor. What you’ll do as a retail supervisor: Motivate and inspire your team to create an amazing customer experience Coach and support your team on customer service, sales techniques and technical procedures Provide information and expert advice on Best Buy products and services Share your passion for tech and your product knowledge to inspire customers to see what is possible with the latest technology Cultivate an inclusive team and learning culture Work with the store leader to measure and improve sales and services What we’re looking for: 1+ years’ experience leading a retail team of at least 3 associates 2+ years’ of retail experience in a technical customer service or retail sales associate role Enthusiasm to welcome and assist customers Flexibility to adapt to dynamic situations in a fast-paced environment A commitment to maintaining a safe and fun working environment Why you’ll love it here: Employee discounts on awesome tech Competitive compensation and benefits Flexible schedules as per business needs Supportive leaders who care about you and your wellbeing An inclusive, fun, and supportive team who you will quickly call friends Training programs to build new and transferable skills and achieve certifications Join our amazing team! We are looking for people just like you. About Best Buy As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech. Grow your career in development roles (assistant retail manager). Base pay range Hourly pay rate: $22.71 - $26.68 This job is eligible for a company performance bonus in addition to the compensation range above. Pay may vary by province. Pay listed is for the location advertised. 770 Gardiners Road, Kingston, ON K7M 3X9 This posting is for a vacancy.

What you’ll do

You will lead and develop the computing solutions and services team to deliver an exceptional customer experience. Additionally, you will coach staff on sales techniques and technical procedures while working with store leadership to improve performance.

Requirements

Candidates must have at least one year of experience leading a retail team of three or more associates. You also need two or more years of retail experience in a technical customer service or sales role.

Benefits

• Employee discounts
• Competitive compensation
• Performance bonus
• Flexible schedules
• Training programs

Listed skills

• Team Leadership · Preferred
• Coaching · Preferred
• Product Knowledge · Preferred
• Conflict Resolution · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail sales
• Technical service
• Team leadership
• Customer experience
• Coaching
• Product knowledge
• Technical procedures
• Sales techniques
• Conflict resolution
• Communication
• Product Knowledge
• Technical Procedure Compliance
• Customer Service
• Sales
• Selling Techniques
• Leadership
• Retail Sales
• Team Leadership
• Technical Services
• Transferable Skills Analysis
• Enthusiasm

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Technology
• Retail Sales Supervisor
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

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