guest services agent - hotel

Overview Languages English Education No degree, certificate or diploma Experience No experience (will train) On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hospitality industry Hotel, motel, resort Responsibilities Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service Experience and specialization Computer and technology knowledge Multi-line switchboard Word processing software Central reservation system (CRS) Spreadsheet Internet Additional information Security and safety Criminal record check Transportation/travel information Own transportation Work conditions and physical capabilities Attention to detail Fast-paced environment Standing for extended periods Work under pressure Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player Benefits Health benefits Dental plan Health care plan Other Benefits Free parking available Learning/training paid by employer

The agent is responsible for registering guests, managing room reservations, and processing arrivals and departures. They also provide information on hotel facilities and local points of interest while handling payments and clerical duties.

No formal degree or prior experience is required as training will be provided. Candidates must possess strong communication skills, a client-focused attitude, and the ability to work in a fast-paced environment.

• Health benefits • Dental plan • Health care plan • Free parking • Paid training

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• OrganizationPreferred
• Attention to detailPreferred
• Cash handlingPreferred

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Reservation Management
• Cash Handling
• Customer Service
• Multi-line Switchboard
• Word Processing
• Central Reservation System (CRS)
• Spreadsheets
• Internet
• Oral Communication
• Written Communication
• Interpersonal Skills
• Organization
• Time Management
• Attention To Detail
• Teamwork

• Hospitality
• Customer Service & Support
• Administrative

Minimum experience

0+ years

Apply by

Aug 29, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level