Front Desk Hotel Manager

Job summary

Develop and implement daily operating policies, supervise and train staff, conduct performance reviews, and manage schedules and inventory. Handle front desk duties, negotiate with suppliers and clients, oversee maintenance, enforce procedures, and address guest concerns and special needs.

Job details

Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Develop and implement policies and procedures for daily operations Supervise staff Conduct performance reviews Negotiate with suppliers for the provision of materials and supplies Conduct training sessions Negotiate with clients for the use of facilities Perform front desk duties Arrange for and oversee maintenance activities Enforce policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Establish work schedules Organize and maintain inventory Supervision 5-10 people Experience and specialization Computer and technology knowledge MS Word Quick Books MS Excel MS Office MS Outlook MS Windows Additional information Security and safety Criminal record check Personal suitability Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Team player

What you’ll do

Develop and implement daily operating policies, supervise and train staff, conduct performance reviews, and manage schedules and inventory. Handle front desk duties, negotiate with suppliers and clients, oversee maintenance, enforce procedures, and address guest concerns and special needs.

Requirements

Requires a college, CEGEP, or other non-university certificate or diploma from a one- to two-year program, along with two to less than three years of experience. The role also calls for proficiency with Microsoft Office tools and QuickBooks, a criminal record check, and strong communication, interpersonal, client-service, flexibility, initiative, and teamwork skills.

Listed skills

• Front Desk Operations · Preferred
• policy implementation · Preferred
• MS-Office · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff Supervision
• Performance Reviews
• Supplier Negotiation
• Client Negotiation
• Front Desk Operations
• Maintenance Coordination
• Complaint Resolution
• Guest Assistance
• Work Scheduling
• Inventory Management
• Staff Training
• Policy Implementation
• MS Word
• QuickBooks
• MS Excel
• MS Office

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support

More jobs from Best Western Plus Siding 29 Lodge