Customer Service Specialist

Beth's Beautiful Destinations is hiring a Customer Service Specialist for its remote Canada workflow. This position combines Customer Service, Customer Support, and Issue Resolution to keep source accuracy, deadline control, and status evidence visible from intake through handoff. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Core Responsibilities Maintain assigned customer service specialist work in Canada using Customer Service, Customer Communication, and Service Recovery so source accuracy remains traceable. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Review incoming information with Customer Support, Customer Experience, and Ticket Management so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Track open actions through Issue Resolution, Customer-Focused, Service-Focused, Specialized-Execution, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations while keeping deadline control, ownership, and deadlines visible. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Document decisions and handoffs with Customer Communication, Service Recovery, and Customer-Focused, Service-Focused, Specialized-Execution Documentation so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Use Customer Experience, Ticket Management, and Customer Service to support quality; escalate exceptions whenever status evidence cannot be confirmed from the available record. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Success Standard Strong performance in this Canada-based Customer Service Specialist role means Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer-Focused, Service-Focused, Specialized-Execution, and Issue Resolution reinforce source accuracy, deadline control, and status evidence; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Role Fit Practical ability with Customer Service, Customer Support, and Service Recovery in a remote Canada workflow. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Clear written communication using Customer Communication and Customer Experience when documenting ownership, status, and next actions. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Comfort applying Ticket Management, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Customer-Focused, Service-Focused, Specialized-Execution Documentation while maintaining accurate records for Beth's Beautiful Destinations. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Sound judgment around Issue Resolution, Customer-Focused, Service-Focused, Specialized-Execution, and Customer Service, including when a Canada workflow item requires escalation. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Service Specialist at Beth's Beautiful Destinations, remote execution is complete when customer-focused, service-focused, specialized-execution documentation, service recovery, and customer communication leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role.

The specialist manages customer support and issue resolution for Mediterranean destinations while ensuring source accuracy and deadline control. Responsibilities include tracking open actions, documenting handoffs, and escalating exceptions to maintain a verifiable evidence trail.

Candidates must have practical ability in customer service and service recovery within a remote workflow. Strong written communication skills and sound judgment regarding ticket management and escalation are required.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Support
• Issue Resolution
• Escalation Management
• Ticket Management
• Service Recovery
• Customer Communication
• Customer Experience
• Destination Management
• Written Communication
• Documentation

• Customer Service & Support
• Hospitality
• Administrative

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Associate