Customer Success Representative | Betty CA

Job summary

Provide empathetic and efficient support to customers via email and live chat while explaining platform features. Collect and share customer feedback to contribute to product and service improvements.

Job details

About Us: Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming. Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else. Our Values: * We are honest - we value honesty in all aspects. * Bring the Olives - we offer premium customer experience. * Think Big - we believe in always striving for more. What you'll do: * Provide fast, empathetic, and helpful responses to customer inquiries through channels like email and live chat. * Support customers by explaining core features and helping them get the most out of our platform. * Collect valuable feedback during interactions and share insights to help improve our products and services. * Maintain a positive, service-oriented approach to ensure high levels of customer satisfaction and engagement. * Learn and apply best practices for customer engagement while building your expertise in the platform. What we're looking for: * Some experience or exposure to customer service, support, or any client-facing role (internships, part-time work, or volunteer experience all count!). * Good typing skills (or a commitment to enhance speed and accuracy). * Strong communication and active listening skills, with a passion for understanding and solving customer needs. * Patience, empathy, and professionalism when interacting with customers. * A growth mindset and a desire to quickly learn new systems, processes, and tools. * A knack for organization and time management, even in busy environments. * Fluency in English (spoken and written). What we offer: * Discretionary bonus * Premium Health insurance * Career and skills development opportunities * Fun and collaborative team environment * Exclusive employee discounts and perks through Perkopolis The salary range for this role is CAD 55,000 to CAD 60,000 per year. This is a backfill within our team. Additional Information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Betty Gaming CA Ltd. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.

What you’ll do

Provide empathetic and efficient support to customers via email and live chat while explaining platform features. Collect and share customer feedback to contribute to product and service improvements.

Requirements

Candidates should have some experience in a customer-facing role and possess strong communication and typing skills. A growth mindset, patience, and the ability to work in a fast-paced environment are essential.

Benefits

• Discretionary bonus
• Premium health insurance
• Career and skills development opportunities
• Employee discounts and perks

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Time management · Preferred
• Organization · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Active listening
• Typing
• Empathy
• Professionalism
• Time management
• Organization
• Problem solving
• English fluency
• Patience
• Growth Mindedness
• Ethical Standards And Conduct
• Quick Learning
• Active Listening
• Business-To-Consumer
• Customer Service
• Customer Engagement
• English Language
• Innovation
• Time Management
• Prioritization
• Customer Inquiries
• Honesty

Job areas

• Customer Service & Support
• Technology
• Customer Success Representative
• Sales Support Specialist
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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