VIP Account Manager | Betty CA

Job summary

The VIP Account Manager is responsible for cultivating enduring relationships with high-value clients and proactively addressing their needs to ensure satisfaction. They will also analyze player data to optimize engagement and collaborate with internal teams to execute tailored marketing strategies.

Job details

About Us: Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming. Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else. Our Values: * We are honest - we value honesty in all aspects. * Bring the Olives - we offer premium customer experience. * Think Big - we believe in always striving for more. About the role: The VIP Manager plays a pivotal role in cultivating enduring relationships with our esteemed high-value clients. Our objective is to ensure the utmost satisfaction among VIPs, proactively tackle their concerns, and guide them into maximizing the benefits of our platform for their enjoyment. In this role you will be the one stop shop for all problems the portfolio customers are facing. The position requires a strong capacity for empathy, exceptional communication abilities, and an intricate grasp of VIP preferences, desires & anticipations. Key Responsibilities: * Daily monitoring and analysis of the VIP database to optimize players’ experience throughout their engagement lifecycle. * Proactive reactivation of players through various channels like emails, calls, SMS, and chat. * Identification and capitalization on opportunities to upsell potential VIP players by tracking their behavior and tailoring targeted offers. * Collaboration with other departments for enhanced player management efficiency. * Development and supervision of marketing and player management strategies specifically tailored for VIPs. * Early detection of potential VIPs. * Act as the primary point of contact for VIP users, addressing their needs efficiently. * Serve as a liaison between VIPs and our internal departments. * Close collaboration with various teams to ensure seamless player experience and precise segmentation of promotional & bonus offers Requirements: * 1-2 years experience managing a portfolio of accounts. * Experience within the online entertainment industry (online casino/social games/mobile games) is considered an asset. * Exceptional communication skills across various channels (email, chat, phone) with a high level of confidence. * Embraces a business-focused and sales-oriented mindset. * Demonstrates the ability to achieve exceptional results and deliver outstanding services within tight timelines. * Adaptable to work flexible shifts, including evenings, weekends, and public holidays. What we offer: * Discretionary bonus * Premium Health insurance * Career and skills development opportunities * Fun and collaborative team environment * Exclusive employee discounts and perks through Perkopolis The salary range for this role is CAD 85,000 to CAD 100,000 per year, depending on experience, qualifications and location. Final compensation will be determined based on job related skills and business needs. This is a backfill within our team. Additional Information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Betty Gaming CA Ltd. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.

What you’ll do

The VIP Account Manager is responsible for cultivating enduring relationships with high-value clients and proactively addressing their needs to ensure satisfaction. They will also analyze player data to optimize engagement and collaborate with internal teams to execute tailored marketing strategies.

Requirements

Candidates should have 1-2 years of experience in account management, preferably within the online entertainment or gaming industry. Exceptional communication skills and a sales-oriented mindset are required, along with the flexibility to work evenings, weekends, and holidays.

Benefits

• Discretionary bonus
• Premium health insurance
• Career and skills development opportunities
• Exclusive employee discounts and perks

Listed skills

• Problem solving · Preferred
• Account Management · Preferred
• Data analysis · Preferred
• Sales · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Customer experience
• Data analysis
• Communication
• Sales
• Relationship management
• Segmentation
• Strategic planning
• Empathy
• Problem solving
• Ethical Standards And Conduct
• Business-To-Consumer
• Management
• Customer Service
• Marketing
• Innovation
• Upselling
• Honesty

Job areas

• Customer Service & Support
• Sales
• Marketing
• Management & Leadership
• VIP Account Manager
• Key Account Manager
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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