Application Support Specialist-Intermediate (Helpdesk experience)

Toronto, ON
On-site
Posted Oct 14, 2026
1 position

$35–$38 / hour

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Employment type: Contract
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Support end users with IT, website, and digital system issues, using IVR software and digital tools to track inquiries. Escalate complex application issues to technical teams, report findings, and communicate solutions to nontechnical users.

Job details

Job Role: Application Support Specialist-Intermediate (Helpdesk experience) Location : Toronto, ON/Onsite Position Type : Contract Role Start Date 2026-09-01 End Date 2027-05-10 5 days Onsite Mandatory in-person interview. Ideal Candidate Rate: CAD 35-38/Hr (Depending on the experience) Note: Looking for French Bilingual Candidate. Advanced verbal and written communication skills in French) Must Have: Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries Advanced verbal and written communication skills (in both English and French for Bilingual agents) Demonstrated experience with providing support for a digital system or website Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues, and communicate findings to nontechnical users Excellent analytical, problem-solving, and decision-making skills Nice to Have: Experience and understanding of the public sector and government’s role in providing services to the public

What you’ll do

Requirements

Candidates must have help desk experience supporting end users, experience with IVR and digital inquiry-tracking tools, and experience supporting a digital system or website. The role requires strong analytical, problem-solving, and decision-making skills; bilingual candidates must have advanced written and verbal communication skills in both French and English.