Receptionist, Office Services (On site)

Job summary

The receptionist is responsible for managing the reception area, greeting clients, and handling incoming calls professionally. They also oversee mail distribution, process outgoing Canada Post mail, and coordinate administrative tasks such as tracking cheques and submitting maintenance requests.

Job details

we offer more than a job, we offer a career! * We support our employees to shape their career by encouraging continuing education and investing in training and development. * We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. * We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support. * We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values. * We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs. * We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events. We are looking for a Receptionist, Office Services (On site) to join our team in our Montreal office! As a Receptionist, Offices Services, you will be responsible for managing and organizing the reception desk and e-mail, while informing the team of customer arrivals. If you are looking for a dynamic work environment, you will love working with our team! Your day as a Receptionist, Administrative Assistant * Greet clients in a friendly and courteous manner, while maintaining professionalism at all times; notify team members of their clients’ arrival. * Answer all incoming calls promptly, efficiently, and professionally. * Sort incoming insurance policies through our internal portal and route them to the appropriate departments and teams (9 different mailboxes). * Manage and organize the reception area. * Sort and distribute incoming mail from insurers (ICS) on a daily basis. * Coordinate and route mail between BFL offices across Canada. * Distribute mail to employee mailboxes and keep the mailroom organization up to date (mail cart and mailboxes). * Process all Canada Post mail using the postage machine (approximately 300 to 600 envelopes per day) and bring it to the mailbox on the ground floor. * Ensure sufficient funds are available in the postage machine. Order supplies such as adhesive, ink, and stamps as needed, and place service calls when required. * Track incoming cheques and date-stamp them upon receipt. * Efficiently distribute incoming faxes through the fax server. * Submit service requests to MACH for minor repairs, burnt-out lights, and other maintenance needs. Our Ideal Candidate * 1 to 3 years’ experience as a Receptionist or in an administrative position. * Knowledge of the insurance brokerage industry, an asset. * Computer literate, with excellent knowledge of Microsoft Office Suite (Outlook, Power Point, and Excel). * Bilingual with strong verbal and written communication skills in both French and English, as the candidate will be required to interact in English with stakeholders (colleagues and clients) outside Quebec. * Strong analytical and problem-solving skills. * Effective time management and organizational skills. Who we are Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally. Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood. Let’s stay in touch: follow us on LinkedIn [https://www.linkedin.com/company/bfl-canada/mycompany/?viewAsMember=true] to get privileged access to our activities and see our other job opportunities. Visit our website to learn more about us: www.bflcanada.ca [http://www.bflcanada.ca] We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process. Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications. #LI-Onsite

What you’ll do

The receptionist is responsible for managing the reception area, greeting clients, and handling incoming calls professionally. They also oversee mail distribution, process outgoing Canada Post mail, and coordinate administrative tasks such as tracking cheques and submitting maintenance requests.

Requirements

The ideal candidate has 1 to 3 years of experience in an administrative or reception role and is proficient in the Microsoft Office Suite. Strong bilingual communication skills in French and English are required, along with effective organizational and problem-solving abilities.

Benefits

• Medical coverage
• Dental coverage
• Telemedicine
• Employee and family assistance program
• Retirement and savings programs
• Wellness allowance
• Training and development

Listed skills

• Administrative Support · Preferred
• Microsoft Office Suite · Preferred
• Microsoft Outlook · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Customer service · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reception
• Administrative support
• Microsoft Office Suite
• Outlook
• PowerPoint
• Excel
• Communication
• Problem-solving
• Time management
• Organizational skills
• Bilingualism
• Customer service
• Mail management
• Data entry
• Professionalism
• Organizational Skills
• Bilingual (French/English)
• Microsoft Excel
• Multilingualism
• Brokerage
• Computer Literacy
• Consulting
• Training And Development
• Creativity
• English Language
• Innovation
• Insurance Policies
• Problem Solving
• Risk Management
• Mailroom
• Microsoft Outlook
• Microsoft Office
• Operations
• Microsoft PowerPoint
• Time Management
• Telehealth

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Consulting
• Receptionist Officer
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

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