Facilities Coordinator (12 month contract)

Job summary

The Facilities Coordinator manages the full life cycle of work orders, ensuring vendors meet service level agreements and performance metrics. They also facilitate service delivery, maintain data integrity, and provide operational recommendations to management.

Job details

SUMMARY The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. KEY DUTIES & RESPONSIBILITIES Service Delivery * Manage work orders to completion in BGIS or client-based web application. * Facilitate alignment of client required services with contracts, schedules, and Pos. * Review of work orders to determine if invoiceable or non-invoiceable. * Schedule access for internal and external service providers with the facility when required. * Prepare weekly/monthly summaries of work order performance for internal and external service providers. * Follow up with internal and external service providers to ensure all SLA’s are achieved. * Review compliance documentation and upload to RealConnect. * Create on demand work orders for service delivery. * Ensure client required supporting documentation for quote and invoice submissions are provided. * Review and submit all estimates to the required approver(s) following client quote process. * Generate required data for SLA Scorecard. * Available to work evenings and weekends. * Other duties as assigned. Innovation * Advise management team of issues, concerns, or noncompliance to standards. * Review internal and external reports and provide operational recommendations. * Identifies opportunities for possible efficiency and/or simplification of processes. Data Integrity * Adheres to processes and company standards. * Maintain a database of requests to meet reporting and analysis requirements. Memorable Customer Experiences * Establish and maintains working relationships with Clients and service providers. * Review CSAT. KNOWLEDGE & SKILLS * Strong written and verbal communication * Knowledge of RealSuite and other BGIS applications. (1-3 years experience) * Strong customer-oriented skills. (1-3 years experience) * Strong administrative and organizational skills. (1-3 years experience) * Analytical and problem-solving skills. (1-3 years experience) * Ability to work independently. (1-3 years’ experience) * Strong attention to detail and data accuracy. (1-3 years experience) * Excel experience in managing large amounts of data. (1-3 years experience) * Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience) * Experience working in a Shared Service environment. (1 year experience) This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role. #LI-SS1

What you’ll do

The Facilities Coordinator manages the full life cycle of work orders, ensuring vendors meet service level agreements and performance metrics. They also facilitate service delivery, maintain data integrity, and provide operational recommendations to management.

Requirements

Candidates should have 1-3 years of experience in administrative, customer-oriented, and analytical roles, including proficiency with Excel and data management. Strong communication skills and the ability to work independently in a shared service environment are essential.

Listed skills

• Compliance Documentation · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Reporting · Preferred
• SLA Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Work order management
• SLA management
• Customer service
• Data integrity
• Administrative skills
• Organizational skills
• Analytical skills
• Problem-solving
• Excel
• Data accuracy
• Communication
• Vendor management
• Reporting
• Compliance documentation
• Shared service environment
• Reporting and Analysis
• Internal Reporting
• External Reporting
• Organizational Skills
• Planning
• Microsoft Excel
• Management
• Customer Service
• Data Exchange
• Data Integrity
• Innovation
• Invoicing
• Problem Solving
• Key Performance Indicators (KPIs)
• Verbal Communication Skills
• Coordinating
• Computer Security Awareness Training
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Management & Leadership
• Facilities Coordinator
• Facilities Specialist / Coordinator
• Business Services and Administration Managers Not Elsewhere Classified
• Facilities Managers

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