Client Success Lead

Job summary

Lead the onboarding and activation process for new AEC firms to ensure they successfully submit their first AI-assisted proposals. Act as the primary point of contact for customers, driving product adoption and relaying user feedback to the founders.

Job details

About Bidaya At Bidaya, we help architecture, engineering, and construction firms win more work with AI. We turn a firm's past proposals, documents, and expertise into a faster, smarter way to find the right opportunities and respond to them well. Bidaya surfaces the opportunities that fit each firm's strengths, then helps teams draft strong, compliant proposals in a fraction of the usual time. We take on the research and the heavy lifting of writing, so their teams can focus on the work they do best. We are a profitable, venture-backed team of three based in Calgary, with customers across Canada and internationally. The Role We are looking for our first dedicated customer success hire: someone who has lived the proposal grind inside an AEC firm and wants to help others win. You will own how new firms get started with Bidaya and how they keep getting value from it, and you will be the person our customers know by name. Because you know this industry from the inside, your feedback on the product and on proposal quality will carry real weight with the founders. What You'll Own Onboarding and activation, from kickoff to a firm's first submitted proposal. You run the first call on a live RFP and stay with the team until they can do it without you. Adoption across the base. Proposal teams build Bidaya into their daily workflow because you removed what was in the way, from messy templates to missing style guides. Support and the voice of the customer. You are the person customers reach, and you turn what you hear into clear priorities for the founders. Who We're Looking For You have led marketing, business development, or proposals inside an AEC or professional services firm, and you have submitted more RFP responses than you can count. You have used ChatGPT, Claude, or Copilot in real proposal work and have opinions about what helps and what doesn't. You write clearly and quickly, whether you are coaching a customer or documenting a process. You enjoy building relationships with customers and are comfortable running a call with a firm's principal. You thrive in a fast-paced, early-stage environment with room to shape the role. Bonus if you speak French (we have numerous clients in Quebec) Why Join Us This is a founding seat with real ownership at a high-growth startup. You will work directly with the founders, set the playbook for how Bidaya serves its customers, and have a direct hand in the product and the market. If you have sat on the firm side wishing this tool existed, this is your chance to build it from the inside.

What you’ll do

Lead the onboarding and activation process for new AEC firms to ensure they successfully submit their first AI-assisted proposals. Act as the primary point of contact for customers, driving product adoption and relaying user feedback to the founders.

Requirements

Candidates must have extensive experience leading proposals, marketing, or business development within an AEC or professional services firm. Proficiency with AI tools like ChatGPT, Claude, or Copilot and the ability to communicate effectively with firm principals are required.

Listed skills

• Customer support · Preferred
• Business development · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Success
• Onboarding
• RFP Response
• AEC Industry Knowledge
• AI Tool Proficiency
• Relationship Management
• Business Development
• Technical Writing
• Customer Support
• Process Documentation

Job areas

• Customer Service & Support
• Management & Leadership
• Software
• Construction
• Marketing