Assistant Manager

Job summary

The Assistant Manager supports the General Manager in overseeing daily drive-in operations, including training staff and ensuring high-quality service. They are responsible for managing inventory, controlling food costs, and maintaining administrative records while fostering a positive customer experience.

Job details

Assistant Managers are responsible for assisting the drive-in’s General Manager in managing the operations of the drive-in. You will also be involved in training and supporting the drive-in employees to ensure we provide quality food in a clean, safe and efficient manner. Our goal is to provide each and every one of our guests with an enjoyable dining experience every time they come to Sonic! The basic job duties include: Manages, trains, monitors and coaches crew members, carhops and skating carhops Directs and assigns drive-in employees as needed to ensure all aspects of service meet operational standards Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices Performs opening and/or closing duties Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control Completes weekly inventory as needed Assists in administrative duties including maintaining files, records and all required documentation Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints. What we’re looking for... Friendly and smiling faces that enjoy providing courteous service to our guests! Professional individuals that value people and demonstrate respect for others! A team player willing to meet and exceed drive-in goals and objectives. Strong leadership skills with the ability to motivate and lead a team Dedicated individuals with a proven track record of building sales, creative marketing, expense management and developing people into successful teams. Additional Requirements: Ability to work irregular hours, nights, weekends and holidays General knowledge and understanding of the restaurant industry or retail operations required Minimum of six months of restaurant management experience (QSR) or one year entry level retail management experience required. Experience running shifts without supervision Effective communication skills; basic math, reading and computer skills Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems Willingness to abide by the appearance, uniform and hygiene standards at Sonic Sonic and its independent franchise owners are Equal Opportunity Employers. Employer: Star Foods, Inc.

What you’ll do

The Assistant Manager supports the General Manager in overseeing daily drive-in operations, including training staff and ensuring high-quality service. They are responsible for managing inventory, controlling food costs, and maintaining administrative records while fostering a positive customer experience.

Requirements

Candidates must have at least six months of restaurant management experience or one year of entry-level retail management experience. The role requires the ability to work flexible hours, including nights, weekends, and holidays, along with strong leadership and communication skills.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Operations Management · Preferred
• Administrative Support · Preferred
• Multi-Tasking · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Staff Training
• Inventory Management
• Customer Service
• Conflict Resolution
• Operations Management
• Food Cost Control
• Administrative Support
• Communication Skills
• Problem Solving
• Multi-tasking
• Scheduling
• Compliance Monitoring
• Retail Operations
• Cost Control
• Restaurant Management
• Effective Communication
• Administrative Functions
• Motivational Skills
• Computer Literacy
• Training And Development
• Expense Management
• Sales
• General Mathematics
• Leadership
• Marketing
• Multitasking
• Operations
• Restaurant Operation
• Retail Sales
• Customer Complaint Resolution

Job areas

• Management & Leadership
• Food & Beverage
• Hospitality
• Retail
• Customer Service & Support
• Assistant Manager
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers

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