Housekeeping Supervisor - Winter 26/27

Job summary

The Housekeeping Supervisor is responsible for coordinating daily room cleaning, inspecting guest units to ensure core standards are met, and supervising housekeeping and laundry staff. They also conduct morning meetings, assist with training, and provide support to guests with requests and inquiries.

Job details

Position: Housekeeping Supervisor Employment: Full Time Seasonal Full Job description Overview: Big White Ski Resort, or simply Big White, is a mountain resort located 56 km southeast of Kelowna in the Southern Interior of British Columbia. It is located on Big White Mountain, the highest summit in the Okanagan Highland, an upland area between the Monashee Mountains and the Okanagan Valley. It offers a unique opportunity for those who want to live, work, and explore in some of the most amazing natural attractions and activities Canada has to offer, including hiking, biking, skiing, and more! Just 45 minutes away from the town of Kelowna, on the eastern shore of Okanagan Lake, it is surrounded by, provincial parks, pine forest, vineyards, orchards and mountains. Its downtown area incorporates waterfront City Park and a lakeside cultural district with more than 20 local vineyards. If this sounds like your kind of workplace, you love the outdoors and are passionate about sharing an amazing Canadian experience with our guests from around the world then we want you to join our team! As part of the Big White Housekeeping team, you are responsible for the daily coordination of rooms to be cleaned by the housekeeping team. You will be inspecting rooms and common areas to make sure they meet the core standard of cleaning. This position requires strong multi-tasking and organizational skills. Responsibilities of this position include but are not limited to: * Inspect and maintain guest units while keeping up with core standards * Supervise housekeeping staff and laundry staff while they are performing their duties * Conduct daily morning meetings with housekeeping staff and daily organization of staff * Help with training of all housekeeping and laundry staff * Stocking and organizing storage rooms * Assist in cleaning of rooms * Understand how everything operates in guest room (fireplace, windows, etc.) * Fulfilling tasks in a time sensitive manner * Follow all Health & Safety protocols and procedures * Assist guests with all questions and requests * All other duties as required The vision for Big White: “To be the perfect four-season mountain resort, distinguished for the high-quality experience our guest always receive.” Big White Mission Statement: “To go the extra mile to ensure our guest enjoy a memorable alpine experience in a positive, safe and friendly environment” Our Mission Statement: “To create a positive atmosphere that benefits both our team members and guests. When we always do our best, we dedicate ourselves to creating experiences that people are amazed by” Perks from day 1 * Free Ski Pass * Free and discounted lift tickets for friends and family * Free ski and snowboard lessons, and 50% off private rentals * Free and discounted Lift tickets atother approved Mountain Resorts * Free access to the staff fitness facilities (weight room and aerobics room) * Team, Family & Friends discounts in our accommodations * Discount at our restaurants * Discounts in our retail stores * Discounts on rentals * Ongoing Employee events, incentives & recognition * Flexible schedules to match your traveling companions when prearranged Details: * Fulltime, working up to 32-36 hrs. a week * Hourly wage $22.50 * Staff accommodation onsite, for approved applicants * Late Oct 2026 – April, 2027 * Must be legally entitled to work in Canada Applicable Skills: * No education or experience required, we will train you on the job * Great communication and strong decision-making skills * Experience in training people * Complaint handling & resolution experience * Leadership skills * Ability to follow instruction * Detail orientated * 100% guest service oriented, have excellent people skills with a positive and upbeat personality * Time-management skills. * Adaptable to change and be able to work at multiple priorities * Eager and focused to exceed guest expectations. * Able to work independently as well as part of a team

What you’ll do

The Housekeeping Supervisor is responsible for coordinating daily room cleaning, inspecting guest units to ensure core standards are met, and supervising housekeeping and laundry staff. They also conduct morning meetings, assist with training, and provide support to guests with requests and inquiries.

Requirements

No formal education or prior experience is required as on-the-job training is provided. Candidates must possess strong leadership, communication, and time-management skills, along with the ability to work independently and as part of a team.

Benefits

• Free ski pass
• Free and discounted lift tickets for friends and family
• Free ski and snowboard lessons
• 50% off private rentals
• Free access to staff fitness facilities
• Discounts on accommodations
• Discounts at restaurants
• Discounts in retail stores
• Discounts on rentals
• Employee events
• Staff accommodation

Listed skills

• Time management · Preferred
• Leadership · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping supervision
• Staff training
• Multi-tasking
• Organizational skills
• Communication
• Decision-making
• Complaint resolution
• Leadership
• Time-management
• Guest service
• Health and safety compliance
• Inventory management
• Organizational Skills
• Aerobics
• Decision Making
• Housekeeping
• Customer Service
• Multitasking
• Time Management
• Coordinating

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Housekeeping Supervisor
• Housekeeping / Environmental Services Supervisor
• Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments
• First-Line Supervisors of Housekeeping and Janitorial Workers

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