Bilingual Customer Service Representative

Job summary

Handle inbound calls and email inquiries from optical professionals in French and English, providing accurate and timely customer support. Process orders, update accounts, monitor back orders, coordinate issue resolution with internal teams, and support administrative tasks while meeting service and quality benchmarks.

Job details

Bilingual Customer Service Representative (French required) Introduction Are you looking for a stable, full-time opportunity with a well-established employer? Our client, a trusted leader in the optical and ophthalmic industry for over 100 years, is seeking a Bilingual Customer Service Representative to join their dedicated team. This role is ideal for someone who values reliability, consistency, and a supportive environment. You will work primarily in English and French, assisting optical professionals with their orders and inquiries. What You’ll Do You’ll serve as a dependable point of contact for inbound calls and emails from clients in the optical field. Your focus will be on delivering accurate, respectful, and timely service. After a full on-site onboarding period, there may be an opportunity for hybrid work based on your performance and your supervisor’s discretion. Responsibilities Answer inbound calls and provide customer support in both French and English Monitor and respond to client email inquiries Enter and process orders accurately and efficiently Coordinate with internal teams to resolve client issues Manage account updates and monitor back orders Ensure consistent accuracy with a low error rate Meet established service and quality benchmarks Support administrative tasks as needed Qualifications Fully bilingual in French and English, both spoken and written (9/9 level) At least 2 years of call center or customer service experience Comfortable handling high-volume inbound calls Detail-oriented, reliable, and proactive Able to commute easily to an Etobicoke-based office Typing accuracy and speed will be assessed during the interview process Strong computer skills and the ability to manage multiple platforms Benefits Starting salary of $45,760 per year for bilingual candidates ($22/hour) Two paid 15-minute breaks per day 2 weeks vacation to start, increasing to 3 weeks after 3 years Group health benefits after 90 days (60% employer / 40% employee split) Free on-site parking Potential for hybrid work after 6–9 months Supportive team environment with long-tenured staff

What you’ll do

Handle inbound calls and email inquiries from optical professionals in French and English, providing accurate and timely customer support. Process orders, update accounts, monitor back orders, coordinate issue resolution with internal teams, and support administrative tasks while meeting service and quality benchmarks.

Requirements

Applicants must be fully bilingual in spoken and written French and English at a 9/9 level and have at least two years of call center or customer service experience. They should be comfortable with high-volume calls, detail-oriented and reliable, proficient with computers and multiple platforms, and able to commute to the Etobicoke office.

Benefits

• Paid Breaks
• Paid Vacation
• Group Health Benefits
• Free On-Site Parking
• Potential Hybrid Work
• Supportive Team Environment

Listed skills

• Customer service · Preferred
• issue resolution · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Administrative Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• French-English Bilingual Communication
• Customer Service
• Inbound Call Handling
• Email Support
• Order Processing
• Account Updates
• Back-Order Monitoring
• Issue Resolution
• Attention to Detail
• Typing Accuracy and Speed
• Computer Skills
• Multitasking
• Administrative Support

Job areas

• Customer Service & Support
• Administrative
• Healthcare

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