Bilingual Customer Success Manager

Bilingual Customer Success Manager (English & French) *This role is hybrid if the candidate is located in the GTA, but remote anywhere else in Canada.* Introduction Are you a bilingual customer success professional who thrives on building relationships, driving results, and creating meaningful impact? Our client is seeking a Bilingual Customer Success Manager to join a growing team focused on helping mission-driven organizations maximize their fundraising success. This is an exciting opportunity for someone who enjoys combining strategic thinking, client partnership, and revenue growth. If you are motivated by career development, professional growth, and the opportunity to influence business outcomes, we would love to hear from you. Compensation Range: base salary 70-90k (slight flexibility) $80,000 to $110,000 Total Comp annually Employment Type: Full-time, 12 month contract to start with strong chance of permanency Work Model: Hybrid, with three days per week in a Toronto office What You’ll Do As a Bilingual Customer Success Manager, you will manage a portfolio of client accounts and help them achieve stronger fundraising outcomes through strategic planning, relationship management, and growth initiatives. You will act as a trusted advisor, identify opportunities for expansion, and collaborate with clients to implement strategies that drive measurable results. Responsibilities Manage client relationships throughout the customer lifecycle Develop a deep understanding of client goals, challenges, and growth opportunities Create strategic recommendations that support fundraising and revenue growth Present business cases and ROI-driven recommendations to decision makers Identify opportunities to expand services and programs within client accounts Conduct regular client meetings, reviews, and planning sessions Maintain strong follow-up practices to advance initiatives and opportunities Collaborate with internal teams to ensure an exceptional client experience Track account performance and contribute to overall revenue growth objectives Qualifications Fluency in both English and French is required Experience in customer success, account management, sales, business development, or another revenue-focused role Strong relationship-building and stakeholder management skills Ability to influence decision makers through clear communication and business reasoning Demonstrated ability to identify growth opportunities and drive results Excellent organizational and follow-up skills Self-motivated, proactive, and comfortable working in a fast-paced environment Strong analytical and problem-solving abilities Benefits Competitive compensation package with performance-based earning potential Comprehensive health and wellness benefits Hybrid work environment with flexibility Ongoing training and professional development opportunities Exposure to senior business leaders and strategic decision making Career advancement opportunities within a rapidly growing organization Supportive and collaborative team environment Meaningful work that contributes to positive community outcomes Why Work with Us Our client offers more than a job. This is an opportunity to accelerate your career while developing world-class customer success and revenue growth skills. You will gain valuable experience influencing executive stakeholders, building strategic client partnerships, and driving measurable business outcomes. You'll join a team that values innovation, ownership, continuous learning, and professional development. If you are looking for a role where your contributions are recognized, your growth is supported, and your work creates real impact, this opportunity is for you.

As a Bilingual Customer Success Manager, you will manage a portfolio of client accounts to help them achieve stronger fundraising outcomes. You will act as a trusted advisor, identifying opportunities for expansion and collaborating with clients to implement strategies that drive measurable results.

Fluency in both English and French is required, along with experience in customer success or a related revenue-focused role. Strong relationship-building skills and the ability to influence decision-makers are essential for this position.

• Competitive Compensation Package • Comprehensive Health and Wellness Benefits • Hybrid Work Environment • Ongoing Training and Professional Development Opportunities • Career Advancement Opportunities

Identified from the job description. Confirm important requirements above.

• Bilingual
• Customer Success
• Account Management
• Sales
• Business Development
• Relationship Building
• Stakeholder Management
• Strategic Planning
• Analytical Skills
• Problem Solving
• Communication
• Organizational Skills
• Proactive
• Fast-Paced Environment
• Client Partnership
• Revenue Growth

Minimum experience

2+ years