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Bill Gosling Outsourcing

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Barrie, Ontario

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Outsourcing and Offshoring Consulting
1,001–5,000 people

About

𝗔 𝗧𝗲𝗰𝗵-𝗲𝗻𝗮𝗯𝗹𝗲𝗱 𝗕𝗣𝗢 𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 Bill Gosling Outsourcing is your 𝗮𝗱𝗮𝗽𝘁𝗶𝘃𝗲 𝗕𝗣𝗢 𝗽𝗮𝗿𝘁𝗻𝗲𝗿—powered by AI innovation, proprietary technology, and 70+ years of trusted expertise. We help enterprises scale smarter, execute faster, and focus on their most ambitious strategic goals. Across Banking & Financial Services, Utilities, Automotive, Insurance, and Consumer Services, we deliver outcome-based solutions—spanning Accounts Receivable Management, Customer Experience, and Sales & Acquisition—that blend human expertise with AI precision. Our adaptive ecosystem—featuring Auto-QA, AI Training, Real-Time Agent Assist, and Omnichannel Communications—drives measurable ROI, compliance, and customer experience excellence. With a global team of 𝟱,𝟵𝟬𝟬+ 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀 across 𝗡𝗼𝗿𝘁𝗵 𝗔𝗺𝗲𝗿𝗶𝗰𝗮, the 𝗨𝗞, the 𝗖𝗮𝗿𝗶𝗯𝗯𝗲𝗮𝗻, and 𝗔𝘀𝗶𝗮, Bill Gosling Outsourcing combines 𝘀𝗰𝗮𝗹𝗲 𝘄𝗶𝘁𝗵 𝗮𝗴𝗶𝗹𝗶𝘁𝘆. We don’t just support operations—we become a 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗽𝗮𝗿𝘁𝗻𝗲𝗿 that helps businesses unlock growth, resilience, and long-term success. 🌍 Turning customer experience into business impact. Partner with us: www.billgosling.com

Open positions

Agent de recouvrement (tiers) / Collections Agent (Third Party)

On-site · Montréal

Avis sur l'utilisation de l'IA: Bill Gosling Outsourcing utilise des technologies d'intelligence artificielle (IA) dans le cadre de notre processus de recrutement et d'évaluation des candidats. Ces outils aident notre équipe à examiner les candidatures et à identifier les qualifications pertinentes pour le poste. Examinez minutieusement l'état et l'information du compte à l'aide des outils disponibles et trouvez la meilleure solution pour le client, le cas échéant. Prenez les mesures de suivi nécessaires jusqu'à ce que les problèmes du client soient entièrement résolus. Salaire : Rémunératio…

Bilingual Operational Team Leader (French & English)

On-site · Barrie

Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contrib…

Hybrid Bilingual Call Center Agent (French/English Required)

On-site · London

Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! We are looking for Bilingual Call Center Agents to join our team and provide outstanding customer service to ou…

Emergency Roadside Assistance Agent

On-site · London

Handle high-volume emergency calls from drivers needing roadside assistance, quickly collecting accurate location, vehicle, and incident details. Reassure customers, coordinate and dispatch appropriate services across Canada, and track provider availability and job progress using internal systems.

VP Sales - BPO Industry

Hybrid · Barrie

The Vice President of Sales is responsible for building a robust pipeline to drive new logo revenue and promoting technology solutions within the BPO sector. They will lead sales efforts, manage strategic partnerships, and collaborate with marketing teams to support business development and RFP processes.

Desktop Support Technician- Helpdesk

On-site · Barrie

The Desktop Support Technician is responsible for the installation, maintenance, and troubleshooting of hardware and software for end users. They also assist the helpdesk team with workstation deployment, telephony equipment setup, and office cabling tasks.

Bilingual French Call Center Agent

Hybrid · Barrie

As a Bilingual Call Center Agent, you will respond to customer inquiries and resolve issues in both French and English. You will maintain professionalism while handling inbound and outbound communications across various platforms.

Hybrid Call Center Agent

Hybrid · London

As a Call Center Agent, you will handle inbound and outbound calls, assist customers with inquiries, and provide tailored solutions. You will also resolve customer complaints and collaborate with team members to ensure seamless customer experiences.

Hybrid Recruiter

Hybrid · Barrie

The Branch Recruiter manages the full-cycle recruitment process, including sourcing, screening, interviewing, and extending offers to candidates. They also partner with hiring managers and external stakeholders to meet organizational hiring goals while ensuring a positive candidate experience.

Work from Office Collections Agent

On-site · Barrie

Contact customers via phone, email, and mail to collect outstanding debts and negotiate payment arrangements. Maintain accurate records of all interactions and collaborate with team members to improve collection strategies.

Call Center Agent, Sales (WS)

On-site · London

Conduct outbound sales calls to prospective and existing clients to promote financial products and services. Manage client relationships and document all sales activities accurately within the CRM system.

Customer Service & Collections Agent

Hybrid · Barrie

Handle inbound and outbound communications to update customer account information and resolve issues. Maintain professional service while adhering to financial sector compliance and security protocols.

Loan Verification Agent (WS)

Hybrid · Barrie

The agent is responsible for verifying automobile loan applications, conducting fraud detection, and auditing documentation to ensure accurate funding. They act as a liaison between dealerships, applicants, and the sales team to manage the funding pipeline.