BG

Bill Gosling Outsourcing

Verified Job Source

Your Business, Our Solutions, Further Together.

Barrie, Ontario

Outsourcing and Offshoring Consulting
1,001โ€“5,000 people

About

๐—” ๐—ง๐—ฒ๐—ฐ๐—ต-๐—ฒ๐—ป๐—ฎ๐—ฏ๐—น๐—ฒ๐—ฑ ๐—•๐—ฃ๐—ข ๐—ฅ๐—ฒ๐—ฑ๐—ฒ๐—ณ๐—ถ๐—ป๐—ถ๐—ป๐—ด ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ Bill Gosling Outsourcing is your ๐—ฎ๐—ฑ๐—ฎ๐—ฝ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—•๐—ฃ๐—ข ๐—ฝ๐—ฎ๐—ฟ๐˜๐—ป๐—ฒ๐—ฟโ€”powered by AI innovation, proprietary technology, and 70+ years of trusted expertise. We help enterprises scale smarter, execute faster, and focus on their most ambitious strategic goals. Across Banking & Financial Services, Utilities, Automotive, Insurance, and Consumer Services, we deliver outcome-based solutionsโ€”spanning Accounts Receivable Management, Customer Experience, and Sales & Acquisitionโ€”that blend human expertise with AI precision. Our adaptive ecosystemโ€”featuring Auto-QA, AI Training, Real-Time Agent Assist, and Omnichannel Communicationsโ€”drives measurable ROI, compliance, and customer experience excellence. With a global team of ๐Ÿฑ,๐Ÿต๐Ÿฌ๐Ÿฌ+ ๐—ฝ๐—ฟ๐—ผ๐—ณ๐—ฒ๐˜€๐˜€๐—ถ๐—ผ๐—ป๐—ฎ๐—น๐˜€ across ๐—ก๐—ผ๐—ฟ๐˜๐—ต ๐—”๐—บ๐—ฒ๐—ฟ๐—ถ๐—ฐ๐—ฎ, the ๐—จ๐—ž, the ๐—–๐—ฎ๐—ฟ๐—ถ๐—ฏ๐—ฏ๐—ฒ๐—ฎ๐—ป, and ๐—”๐˜€๐—ถ๐—ฎ, Bill Gosling Outsourcing combines ๐˜€๐—ฐ๐—ฎ๐—น๐—ฒ ๐˜„๐—ถ๐˜๐—ต ๐—ฎ๐—ด๐—ถ๐—น๐—ถ๐˜๐˜†. We donโ€™t just support operationsโ€”we become a ๐˜€๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐—ถ๐—ฐ ๐—ฝ๐—ฎ๐—ฟ๐˜๐—ป๐—ฒ๐—ฟ that helps businesses unlock growth, resilience, and long-term success. ๐ŸŒ Turning customer experience into business impact. Partner with us: www.billgosling.com

Open positions

Emergency Roadside Assistance Agent

On-site ยท London

The agent serves as the first point of contact for distressed drivers across Canada to provide reassurance and collect critical vehicle and location data. They are responsible for coordinating and dispatching appropriate roadside services such as towing and locksmiths using internal tracking systems.

Hybrid Bilingual Call Center Agent (French/English Required)

Hybrid ยท London

As a Bilingual Call Center Agent, you will respond to customer inquiries and resolve issues in both French and English. You will maintain professionalism while interacting with customers and document interactions in the company's systems.

Work from Office Collections Agent

On-site ยท Barrie

Contact customers via phone, email, and mail to collect outstanding debts and negotiate payment arrangements. Maintain accurate records of all interactions and collaborate with team members to improve collection strategies.

Hybrid Collections Agent

Hybrid ยท Barrie

The Collections Agent will be responsible for contacting customers via phone, email, and mail to collect overdue payments and negotiate payment arrangements to resolve outstanding debts. This role also requires accurately documenting all customer interactions and payment agreements within the system.

Hybrid Bilingual Call Center Agent (French/English Required)

Hybrid ยท Barrie

As a Bilingual Call Center Agent, you will respond to customer inquiries and resolve issues in both French and English. You will maintain professionalism while handling inbound and outbound communications across various platforms.

Hybrid Call Center Agent

Hybrid ยท Barrie

Engage with customers on inbound/outbound calls and provide outstanding customer service by resolving issues. Navigate company systems to update customer information and adhere to compliance protocols.

Vice President, Practice Head, Energy & Services Growth

Remote ยท North Carolina, United States, United States, Canada

The Vice President, Practice Head is responsible for driving profitable revenue growth and executing go-to-market strategies within the Energy and Services vertical. This role involves managing strategic client accounts, developing differentiated service solutions, and partnering with cross-functional teams to ensure operational excellence.

Hybrid Call Center Agent

Hybrid ยท London

As a Call Center Agent, you will handle inbound and outbound calls, assist customers with inquiries, and provide tailored solutions. You will also resolve customer complaints and collaborate with team members to ensure seamless customer experiences.

Loan Verification Agent (WS)

Hybrid ยท Barrie

The agent is responsible for verifying automobile loan applications, conducting fraud detection, and auditing documentation to ensure accurate funding. They act as a liaison between dealerships, applicants, and the sales team to manage the funding pipeline.

Call Center Agent, Sales (WS)

On-site ยท London

Conduct outbound sales calls to prospective and existing clients to promote financial products and services. Manage client relationships and document all sales activities accurately within the CRM system.

Customer Service & Collections Agent

Hybrid ยท Barrie

Handle inbound and outbound communications to update customer account information and resolve issues. Maintain professional service while adhering to financial sector compliance and security protocols.