COLLISION CONSULTANT

Collision Consultant Reporting Relationship: This position reports directly to the Collision Centre Manager. Shift Details: Monday to Friday: 8:00am - 5:00pm. Job Summary The Collision Consultant plays an integral role in delivering the highest level of service during a customer’s experience with Birchwood Collision Centre. The successful candidate will have the ability to build rapport, communicate needed repairs and costs, and follow up with customers to ensure their overall satisfaction. The Collision Consultant will manage phone inquiries, customer walk-ins and the completion of appropriate paperwork with regard to collision repair orders. Qualifications Relationship expert with a demonstrated commitment to customer satisfaction Thrive in a collaborative environment, where teamwork is encouraged Completed post-secondary education in Business or related field preferred High attention to detail with proven time management and organizational skills A commitment to continuous learning and professional development Comfortable using technology and Microsoft applications for most day-to-day functions Valid driver’s license, clean driver abstract & own transportation to and from work What Birchwood Can Offer You Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus Career development opportunities & internal promotions Learning & development opportunities Wellness program Corporate discounts & group savings plan Volunteer program – Dollars for Doing Company events – Birchwood Bucks, Circle of Excellence, holiday parties Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity. Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [email protected] APPLY NOW Birchwood Collision Pointe West Department Service Employment Type Full Time

The Collision Consultant manages customer experiences by building rapport, communicating repair costs, and handling phone inquiries and walk-ins. They are responsible for completing necessary paperwork for collision repair orders and ensuring overall customer satisfaction.

Candidates should have a commitment to customer service and a collaborative mindset, preferably with post-secondary education in Business. A valid driver's license, clean driver abstract, and proficiency in Microsoft applications are required.

• Competitive compensation • Bonus and commission incentives • Vacation time • Company-paid extended health • Dental coverage • Vision coverage • Employee assistance program • Flex plan options • RSP Matching program • Employee referral bonus program • Career development opportunities • Internal promotions • Learning and development opportunities • Wellness program • Corporate discounts • Group savings plan • Volunteer program • Company events

• Time managementPreferred
• Customer servicePreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Satisfaction
• Rapport Building
• Communication
• Time Management
• Organizational Skills
• Microsoft Applications
• Collision Repair Coordination
• Customer Service
• Technology Proficiency

• Customer Service & Support
• Sales
• Retail
• Transportation
• Consulting

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Apply by

Sep 26, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level