Contact Centre Agent - Winter - Full Time

Job summary

Sell and reserve lodging, recreation packages, activities, season passes, and gift cards for leisure, group, and conference guests through inbound calls. Provide accurate information about resort offerings, follow the sales script, work toward sales targets, and deliver exceptional customer service.

Job details

Seasonal WHAT'S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. HOURLY RATE - $19.00 Full-time Hours 4-5 Shifts per week Shift work between 9am and 7pm - weekends included Remote work possible - onsite preferred WHAT WILL I BE DOING? Contact Centre Agents sell and reserve lodging and recreation packages to potential guests via in-bound calls. We provide detailed information regarding all aspects of the resort and its offerings. As the "voice" of Blue Mountain, we service Fully Independent Travelers (FIT), conference guests and the general public. Selling and reserving lodging for leisure, group and conference guests. Selling and reserving bookable activities such as Snow School and Kids @ Blue offerings to independent travelers and locals. Selling season passes and gift cards. Consistently using the Blue Mountain Resorts sales script while striving to consistently achieve set sales targets while providing exceptional customer service. Providing accurate & detailed information and informing callers on resort offerings, inspiring exciting & transformational experiences. WHAT DO WE NEED FROM YOU? Ability to thrives in a sales environment; some previous sales experience an asset Previous Contact Centre or Customer Service experience an asset Advanced computer skills: comfortable working with multiple systems and multi-tasking Excellent customer service, interpersonal and communication skills Articulate, with an excellent command of the English language This role is being posted to fill a vacant position AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE Blue Mountain Resort Company Overview Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. Alterra Company Overview Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

What you’ll do

Sell and reserve lodging, recreation packages, activities, season passes, and gift cards for leisure, group, and conference guests through inbound calls. Provide accurate information about resort offerings, follow the sales script, work toward sales targets, and deliver exceptional customer service.

Requirements

Applicants should be comfortable working in a sales environment; previous sales, contact centre, or customer service experience is an asset. Strong computer skills, multitasking ability, excellent interpersonal and communication skills, and an excellent command of English are required.

Benefits

• Complimentary And Discounted Resort Attractions
• Discounted Meals
• Retail Discounts
• Free Therapy And Wellness Resources
• Employee Events

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Multitasking · Preferred
• Upselling · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer Service
• Contact Centre Operations
• Inbound Call Handling
• Lodging Reservations
• Activity Reservations
• Upselling
• Sales Target Achievement
• Resort Product Knowledge
• Computer Skills
• Multitasking
• Interpersonal Communication
• Verbal Communication
• English Language Proficiency

Job areas

• Customer Service & Support
• Sales
• Hospitality
• Sports & Recreation

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