Guide, Mountain Adventures - Winter - Full/Part-Time

Job summary

Assist guests at the Tube Park by starting them down the track and guiding them at the bottom, while providing polite, professional, and engaging service. Check tickets, maintain and test tracks, manage customer flow, enforce safety rules, and remove snow as needed.

Job details

Seasonal WHAT'S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. HOURLY RATE: $18.31 FULL TIME HOURS WHAT WILL I BE DOING? This position assists guests in our Tube Park, starting them down the track and guiding/assisting them at the bottom. To provide a great experience for the guest through polite, professional and engaging conversation while ensuring a high level of service. Check guest tickets to ensure they are visible, properly fastened and within the allotted time. Track maintenance and test tracks daily for safety and report any issues. Control the flow of customers within the tracks. Ensure customer safety within the park by following rules and guidelines set by management. Snow removal as required. WHAT DO WE NEED FROM YOU? Outgoing, friendly and customer service oriented. Must be able to endure the physical tasks in winter weather conditions. Must be able to reason and react with quick, thoughtful judgment while remaining calm. This role is being posted to fill a vacancy AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE Blue Mountain Resort Company Overview Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. Alterra Company Overview Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

What you’ll do

Assist guests at the Tube Park by starting them down the track and guiding them at the bottom, while providing polite, professional, and engaging service. Check tickets, maintain and test tracks, manage customer flow, enforce safety rules, and remove snow as needed.

Requirements

Applicants should be outgoing, friendly, and customer-service oriented, and able to perform physical tasks in winter weather. They must use quick, thoughtful judgment and remain calm when responding to situations.

Benefits

• Complimentary And Discounted Attraction Access
• Discounted Meals
• Retail Discounts
• Free Therapy And Wellness Resources
• Employee Events

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Safety awareness · Preferred
• Communication · Preferred
• Physical stamina · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Guest Engagement
• Communication
• Safety Awareness
• Track Maintenance
• Customer Flow Control
• Snow Removal
• Quick Judgment
• Calmness Under Pressure
• Physical Stamina
• Teamwork

Job areas

• Sports & Recreation
• Hospitality
• Customer Service & Support
• Security & Safety

More jobs from Blue Mountain Resort