Manager, Guest Safety and Parking - Year-Round - Full-Time

Job summary

Lead the day-to-day delivery of resort safety, security, and parking operations, including frontline team leadership, guest assistance, incident response, and emergency preparedness. Ensure regulatory compliance and effective community partnerships while improving parking capacity, traffic flow, operational efficiency, and the overall guest experience.

Job details

Year Round WHAT'S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. Salary range from $73,500 to $90,000 Full-Time, Year-Round With Health And Dental Benefits Evenings, Nights and Weekends required WHAT WILL I BE DOING? The Guest Safety & Parking Manager is responsible for leading the day-to-day delivery of resort safety and parking operations, ensuring a safe, welcoming, and well-managed environment for guests and employees. Reporting to the Director, Emergency Services, this role provides leadership to frontline teams, oversees incident response and emergency preparedness, ensures regulatory compliance, and drives continuous improvement in guest safety, parking operations, and overall resort experience. Overseeing the daily delivery of guest safety, parking, and public-facing operations, ensuring a safe, welcoming, and well-managed environment for guests and employees across the resort Recruiting, training, scheduling, and leading frontline Security and Parking teams, fostering a service-oriented culture while ensuring accountability, professionalism, policy compliance, and effective conflict resolution. Maintaining a visible presence throughout the resort, proactively assisting guests, addressing concerns, enforcing resort policies, and confidently de-escalating challenging situations when required. Leading incident response, investigations, and documentation processes while supporting emergency preparedness initiatives and ensuring appropriate communication, follow-up, and corrective actions. Maintaining compliance with applicable legislation, regulations, and resort policies while developing effective working relationships with police, fire, EMS, and other community partners. Overseeing parking capacity, traffic flow, revenue controls, equipment, and service standards while identifying opportunities to improve safety, operational efficiency, guest satisfaction, and supporting departmental strategic objectives. WHAT DO WE NEED FROM YOU? 5+ years of progressive experience in safety, security, or emergency management, ideally within a guest-centric environment such as hospitality, entertainment, or attractions. Must have a valid Ontario Security Guard License. Must have a valid Ontario Driver License. Must have First Aid/CPR/AED certified training Experience working cross-functionally and collaboratively with internal and external stakeholders, including first responders and local authorities. This job is posted to fill a current vacancy AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE Blue Mountain Resort Company Overview Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. Alterra Company Overview Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

What you’ll do

Lead the day-to-day delivery of resort safety, security, and parking operations, including frontline team leadership, guest assistance, incident response, and emergency preparedness. Ensure regulatory compliance and effective community partnerships while improving parking capacity, traffic flow, operational efficiency, and the overall guest experience.

Requirements

Requires at least five years of progressive experience in safety, security, or emergency management, ideally in a guest-focused setting. Candidates must hold a valid Ontario Security Guard License, a valid Ontario driver's license, and First Aid/CPR/AED certification, and have experience collaborating with internal and external stakeholders, including first responders and local authorities.

Benefits

• Complimentary And Discounted Attraction Access
• Discounted Resort Dining
• Retail Discounts
• Health Insurance
• Dental Insurance
• Free Therapy And Wellness Resources
• Employee Events

Listed skills

• Team Leadership · Preferred
• Training · Preferred
• scheduling · Preferred
• Regulatory Compliance · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Safety Operations
• Security Operations
• Emergency Management
• Team Leadership
• Recruiting
• Training
• Scheduling
• Incident Response
• Incident Investigation
• Emergency Preparedness
• Regulatory Compliance
• Conflict Resolution
• Stakeholder Collaboration
• Parking Operations
• Traffic Flow Management
• Guest Service

Job areas

• Security & Safety
• Management & Leadership
• Hospitality
• Customer Service & Support

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