Supervisor, Resort Experience - WINTER - Part Time

Job summary

Supervise and develop the Resort Experience team, overseeing daily operations across parking, Village routes, guest flow, capacity, and service locations. Maintain service and safety standards, manage guest concerns and conflict de-escalation, coordinate with other departments, and develop training materials and procedures.

Job details

Seasonal WHAT'S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. Hourly Rate of $21.69 Part-Time Hours Part-time hours - Weekends Required Friday, Saturday and Sunday shifts WHAT WILL I BE DOING? The Supervisor of Resort Experience will be responsible for supervising the day-to-day operation of the Resort Experience Team and will report to the Assistant Manager of Resort Experience. The incumbent will oversee Ambassadors working in parking lots, Village routes, guest flow, capacity, and service locations and will work in these locations as required. Supervise, motivate, coach and recognize performance amongst the Resort Experience teams Train and lead front line staff and ensure day-to-day operation and ongoing coaching and development are geared to deliver the highest degree of service, safety and guest experience. Leverage and involve other departments as necessary. Develop SOPs and other training documents. Be confident with managing guest expectations and seamlessly ensuring satisfactory service recovery. Develop and possess an extensive knowledge of activities, events, resort amenities and surrounding area information. Accountable for daily maintenance equipment, supplies and amenities for department areas. Support Security and Guest Services to ensure a comfortable and safe guest experience on-resort. This includes observing resort capacity, anticipating guest needs, and supporting a flow management plan. Maintain a standards system related to service quality levels and safety to frequently provide consistent feedback in accordance with the direction of the Assistant Manager, Resort Experience. With Security, support resort employees in de-escalating situations of conflict. Facilitate departmental training programs by upgrading and standardizing policies, Standard Operating Procedures (SOPs), and training processes. WHAT DO WE NEED FROM YOU? Current Blue Mountain guest service experience and knowledge of guest service operations an asset Strong communication skills Proven ability to coach, develop, mentor and recognize employees as required Enjoy working in a very active environment Strong communication skills Team oriented with a friendly, cheerful, positive, professional and animated demeanor Enjoy working outdoors This role is being posted to fill a vacant position AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE Blue Mountain Resort Company Overview Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. Alterra Company Overview Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

What you’ll do

Supervise and develop the Resort Experience team, overseeing daily operations across parking, Village routes, guest flow, capacity, and service locations. Maintain service and safety standards, manage guest concerns and conflict de-escalation, coordinate with other departments, and develop training materials and procedures.

Requirements

Current Blue Mountain guest service experience and knowledge of guest service operations are considered an asset. Candidates should have strong communication skills, the ability to coach and develop employees, a positive and professional demeanor, and enjoy active outdoor work.

Benefits

• Complimentary and Discounted Resort Attractions
• Discounted Meals
• Retail Discounts
• Free Therapy and Wellness Resources
• Employee Events

Listed skills

• Teamwork · Preferred
• Team Supervision · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Supervision
• Coaching and Mentoring
• Employee Training
• Guest Service
• Service Recovery
• Conflict De-escalation
• Communication
• Capacity Management
• Guest Flow Management
• Safety Management
• Standard Operating Procedures
• Training Development
• Performance Feedback
• Teamwork
• Resort Operations

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Sports & Recreation
• Security & Safety

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