Retail Store Supervisor - Winter - Full/Part-time

Job summary

Lead daily retail store operations, support sales performance, and ensure excellent guest service, merchandising, inventory control, and operational standards. Supervise and develop Sales Associates, resolve guest concerns, support staffing and recruitment, and maintain a safe, organized, and collaborative workplace.

Job details

Seasonal WHAT'S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. HOURLY RATE: $21.43 FULL/PART-TIME HOURS Full-Time Hours 4-5 shifts per week Part-Time Hours 2-3 shifts per week WHAT WILL I BE DOING? The Store Supervisor, Retail is responsible for supporting the daily operations of the retail store while delivering exceptional guest experiences and driving sales performance. This role provides leadership and support to Sales Associates, ensuring high standards of customer service, merchandising, inventory control, and operational excellence. Working closely with the Retail leadership team, the Store Supervisor helps foster a positive, engaged team culture while maintaining a well-organized and guest-focused retail environment. Lead and support the day-to-day operation of the retail store, ensuring exceptional guest service, strong sales results, and efficient store performance. Supervise, train, coach, and recognize Sales Associates to promote product knowledge, service excellence, and achievement of departmental goals. Oversee daily store activities including sales transactions, cash handling, merchandising, inventory management, and opening and closing procedures. Act as a resource for team members and the primary escalation point for guest questions and concerns, ensuring timely and professional resolution. Support employee onboarding, training, scheduling, performance management, and ongoing development initiatives. Ensure visual merchandising, product presentation, inventory controls, and store standards are maintained to enhance the guest shopping experience. Monitor labour, expenses, and operational resources to support budget targets and maximize store efficiency. Maintain a safe, productive, and organized work environment while ensuring compliance with company policies and operational procedures. Foster a positive team culture through communication, engagement, recognition, and collaboration to achieve department objectives. Support recruitment activities, including participating in the selection and onboarding of frontline team members. WHAT DO WE NEED FROM YOU? Previous supervisory, retail leadership, or team lead experience preferred. Strong customer service and sales skills with a passion for creating exceptional guest experiences. Experience with cash handling, point-of-sale systems, inventory management, and retail operations. Strong communication, leadership, and interpersonal skills. Ability to coach, motivate, and develop team members in a fast-paced environment. Excellent organizational and problem-solving abilities with strong attention to detail. Comfortable working flexible hours, including weekends, holidays, and peak operating periods. Proficiency with Microsoft Office and retail operating systems is considered an asset. Ability to lift and move merchandise as required. Commitment to maintaining a safe, inclusive, and positive workplace. This role is being posted to fill a vacancy AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE Blue Mountain Resort Company Overview Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. Alterra Company Overview Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

What you’ll do

Lead daily retail store operations, support sales performance, and ensure excellent guest service, merchandising, inventory control, and operational standards. Supervise and develop Sales Associates, resolve guest concerns, support staffing and recruitment, and maintain a safe, organized, and collaborative workplace.

Requirements

Previous supervisory, retail leadership, or team lead experience is preferred, along with customer service and sales ability and experience in cash handling, point-of-sale systems, inventory management, and retail operations. Candidates should have strong leadership, communication, organizational, and problem-solving skills, be available for flexible shifts including weekends and holidays, and be able to move merchandise as needed.

Benefits

• Complimentary and Discounted Attraction Access
• Discounted Resort Dining
• Retail Discounts
• Free Therapy and Wellness Resources
• Employee Events

Listed skills

• Retail operations · Preferred
• Customer service · Preferred
• Sales · Preferred
• Team Leadership · Preferred
• Cash handling · Preferred
• Point-of-sale systems · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Recruitment · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Operations
• Customer Service
• Sales
• Team Leadership
• Coaching and Training
• Cash Handling
• Point-of-Sale Systems
• Inventory Management
• Visual Merchandising
• Scheduling
• Performance Management
• Problem-Solving
• Communication
• Microsoft Office
• Recruitment
• Safety and Workplace Compliance

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Hospitality

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