Team Lead, Ticket Validation - Part Time - Seasonal

Job summary

Lead and organize Validation Attendants on shift, including assigning staff to priority lift lines and creating and communicating break schedules. Validate guest access passes, assist with scanning and guest flow, and explain resort attractions, access products, restrictions, and age requirements.

Job details

Seasonal WHAT'S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. Hourly Rate of $19.52 Part Time - Seasonal WHAT WILL I BE DOING? The Team Lead, Ticket Validation supports the Validation Attendant team to ensure they Guests are utilizing the correct lift access product and educating the guest about the features and benefits of each access products to best meet their needs. Checking Guest's access passes at lift lines and other access locations that use RFID gates and scanners. Interacting with guests - Share passion and knowledge of Blue Mountain and help orient guests to the Mountain; Explain each attraction and communicate the individual restrictions and age requirements. Helping move and support flow of guests at specific validation pinch points in lift lines. Providing assistance for guests who may need support having their passes scanned. Organizing the work of Validation Attendants on shift; ensures that individual team members are stationed at the priority Lift Lines based on data, creates and communicates daily break schedule, assists Attendants in their guest service interactions as required. WHAT DO WE NEED FROM YOU? Ability to coach and lead others Excellent customer service, interpersonal and communication skills. Ability to work independently, multi-task and problem solve as well as manage challenging situations. Team orientated with an energetic, friendly, cheerful, and animated demeanor. Ski/Snowboard skills an asset AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE Blue Mountain Resort Company Overview Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. Alterra Company Overview Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

What you’ll do

Lead and organize Validation Attendants on shift, including assigning staff to priority lift lines and creating and communicating break schedules. Validate guest access passes, assist with scanning and guest flow, and explain resort attractions, access products, restrictions, and age requirements.

Requirements

Candidates should be able to coach and lead others and demonstrate strong customer service, interpersonal, and communication skills. They should be able to work independently, multitask, solve problems, and manage challenging situations; ski or snowboard skills are an asset.

Benefits

• Complimentary and Discounted Attraction Access • Discounted Resort Dining • Retail Discounts • Free Therapy and Wellness Resources • Employee Events

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• scheduling · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Coaching
• Team Leadership
• Customer Service
• Interpersonal Communication
• Communication
• Independent Work
• Multitasking
• Problem-Solving
• Conflict Management
• Guest Assistance
• Teamwork
• Guest Flow Coordination
• Scheduling
• Pass Validation

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Sports & Recreation