Bilingual Order Management Associate

Job summary

Support corporate accounts by managing client relationships, online ordering, account inquiries, and order and billing issues. Identify sales opportunities, oversee inventory allocation and stock management, and coordinate with operations and sales teams.

Job details

Our client located in Oakville is seeking a Bilingual Order Management Associate to add to their team. Our client offers: Competitive annual salary $50,000 Comprehensive benefits package Working hours: 8:30am to 5:00pm (Monday to Friday) Full-time, On-site opportunity in Oakville Structured ongoing professional training (online, in-person, and hands-on) Collaborative, fast-paced environment within a growing technology sector In this role, you will be responsible for: Providing dedicated account assistance to corporate clients to cultivate strong customer relationships and client retention. Identifying cross-selling and upselling opportunities to deliver tailored product and service solutions to existing accounts. Assisting business clients with online ordering systems, account inquiries, and portal management. Resolving client account, order, and billing inquiries in a timely and professional manner. Overseeing inventory allocation and stock management relative to incoming client orders. Collaborating across operational and sales departments to maintain operational efficiency. The ideal candidate will have: Fluency in both English and French (written and spoken). Post-secondary diploma or equivalent practical experience. Previous customer service, sales support, or account coordination, ideally within technology or related sectors. Technical aptitude with solid proficiency in MS Office tools Strong problem-solving capability Demonstrated organizational and time-management capabilities. Send your resume today to be considered for this position. Please note: the selected candidate will undergo a criminal background check. AI Disclosure: We utilize AI-powered tools on job posting platforms for the initial screening and ranking of applications based on job-related criteria. AI technology is also employed in our recruitment process to streamline and facilitate interview scheduling and note-taking. It is important to note that AI is not used for making final hiring decisions. Type of Vacancy: This posting is for an existing vacancy. BlueSky Personnel Solutions is an equal opportunity employer who welcomes resumes from all interested. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact BlueSky Personnel Solutions. We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.

What you’ll do

Support corporate accounts by managing client relationships, online ordering, account inquiries, and order and billing issues. Identify sales opportunities, oversee inventory allocation and stock management, and coordinate with operations and sales teams.

Requirements

Fluency in written and spoken English and French is required, along with a post-secondary diploma or equivalent practical experience. The ideal candidate has customer service, sales support, or account coordination experience, technical aptitude with Microsoft Office, strong problem-solving skills, and effective organizational and time-management abilities.

Benefits

• Comprehensive Benefits Package
• Ongoing Professional Training

Listed skills

• Customer service · Preferred
• Upselling · Preferred
• Account Management · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Time management · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• English-French Fluency
• Customer Service
• Account Coordination
• Sales Support
• Cross-Selling
• Upselling
• Online Ordering Systems
• Account Management
• Order Management
• Billing Support
• Inventory Allocation
• Stock Management
• Problem-Solving
• Organization
• Time Management
• Microsoft Office

Job areas

• Customer Service & Support
• Sales
• Logistics
• Administrative
• Technology

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