BMC Helix, now operating as an independent company, helps the world’s most forward-thinking IT organizations turn AI into action – unlocking human potential to multiply productivity so teams can focus on the work that matters most. With an industry-leading, AI-powered, open platform, BMC Helix delivers a dynamic fleet of AI agents that augment work across enterprise IT service and operations management to anticipate needs, automate solutions, and accelerate outcomes for ServiceOps.
Remote · Canada
Develop new product capabilities and resolve defects for industry-leading ITSM and ESM solutions. Collaborate with global teams to improve product stability, performance, and the overall customer experience.
Remote · Canada
Lead the customer success motion for strategic accounts to ensure the adoption of Autonomous Digital Enterprise solutions. Act as the voice of the customer by collecting feedback to influence product enhancements and long-term roadmap priorities.
Remote · Montreal, Quebec, Canada, Toronto, Ontario, Canada
Lead the customer success motion for strategic accounts to ensure satisfaction and retention through the adoption of Autonomous Digital Enterprise solutions. Act as the voice of the customer by collecting feedback to influence product enhancements and the long-term roadmap.
On-site · Montréal
Develop new product capabilities and resolve defects for ITSM and ESM solutions. Collaborate with global teams to improve product stability, performance, and customer experience.
Remote · Canada
Design, develop, and maintain scalable solutions within the BMC Helix ecosystem, including workflows, service catalog items, and CMDB configurations. Perform system administration tasks such as upgrades, patching, and integrations with third-party systems via APIs.
