Lead ITSM Helix/Remedy Developer

Looking for details about our benefits? You can learn more about them by clicking HERE This Is Helix. Powered by You. At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI. We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot. We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision. We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world. Lead ITSM Developer In this role, you will contribute to the development of our industry-leading Service Management solutions, with a focus on IT Service Management (ITSM) and Enterprise Service Management (ESM) products. You will be responsible for advancing product capabilities, addressing product defects, and supporting the resolution of customer issues. As part of your responsibilities, you will collaborate with global teams and cross-functional stakeholders to deliver high-quality outcomes. If you are passionate about building customer-centric solutions and thrive in a fast-paced engineering environment, this role offers an opportunity to collaborate with global teams and contribute to a dynamic, supportive company culture. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Develop new product capabilities as part of assigned product capability development and bug fixes. Investigate and resolve product issues to improve stability and performance. Address customer-reported issues with a focus on timely and effective resolution. Identify opportunities to enhance customer experience and incorporate improvements on an ongoing basis. Analyze complex systems and apply innovative approaches to solve challenging problems. Participate in design reviews and technical discussions to support informed decision-making. Communicate project status, proactively highlight risks, and recommend mitigation plans to stakeholders to build confidence in execution. Promote a culture of autonomy, transparency, collaboration, and customer focus. Provide guidance and mentorship to team members to support their growth and effectiveness. Build strong working relationships with colleagues, cross-functional teams, and customers. Deliver projects and tasks on time, within scope, and within budget. Adhere to workplace procedures and policies while upholding high ethical standards. To ensure you’re set up for success, you will bring the following skillset & experience: 10+ years of professional experience in global enterprise environments. Strong Helix ITSM workflow development experience, including building new product capabilities. Exposure to Innovation Suite based application development. Solid understanding of enterprise ITSM solutions and the Helix ITSM product landscape. Experience in applying AI tools and technologies in product development. Experience with modern SaaS delivery methodologies, including Agile, Lean, CI/CD, and DevOps. Customer-oriented, with the ability to proactively understand customer needs and goals. Ability to influence and persuade stakeholders effectively and with conviction. Excellent verbal and written communication skills, including the ability to create compelling presentations. Results-oriented and data-driven, with strong analytical, strategic, and creative thinking skills. Willingness to go the extra mile to achieve important goals, including flexibility to support globally distributed teams and customers outside standard working hours when needed. Ability to remain calm and composed while managing intense workloads and time-sensitive priorities. Why Work Here? Because You’ll Matter. We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference. We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up. Make Your Mark At Helix If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere. EEOC Statement Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. The annual base salary range represents the low and high end of the BMC Helix salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The range listed is just one component of Helix's employee compensation package. Other rewards may include a variable plan and country specific benefits. At Helix, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $116,250 - $193,750

Develop new product capabilities and resolve defects for ITSM and ESM solutions. Collaborate with global teams to improve product stability, performance, and customer experience.

Requires over 10 years of professional experience in global enterprise environments with strong Helix ITSM expertise. Candidates must be proficient in modern SaaS methodologies like Agile and DevOps and possess strong communication skills.

Identified from the job description. Confirm important requirements above.

• Helix ITSM Workflow Development
• Innovation Suite
• IT Service Management
• Enterprise Service Management
• AI Tools
• SaaS Delivery
• Agile
• Lean
• CI/CD
• DevOps
• Product Development
• Problem Solving
• Stakeholder Management
• Mentorship
• Analytical Thinking
• Strategic Thinking

• Software
• Technology
• Engineering
• Management & Leadership
• Consulting

Minimum experience

10+ years

Apply by

Aug 21, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level