Optical Associate - Casual

Our FYidoctors Calgary - Hillhurst clinic is looking for someone like you to bring your exceptional skills and experience and join us as an Optical Associate to fill an existing vacancy! In this role, you’ll enhance the lives of our patients every single day, delivering exceptional vision and eyewear experiences in a dynamic, rewarding, and collaborative environment. This position is a casual role working 0-19 hours per week. Our clinic is open Monday to Saturday. What You’ll Do * Greet and welcome patients to the clinic, engage with patients in person, by phone, and via email * Educate patients on eyewear options tailored to their lifestyle, assisting with frame selection to ensure optimal value, quality, aesthetics, and performance * Interpret optical prescriptions provided by the optometrist * Perform frame and facial measurements, ensuring proper fit and positioning of new eyewear, as well as repairs and adjustments * Coordinate appointments, and prepare prescription printouts * Manage billing and payments for patients, insurers and other third parties * Assist with contact lens fittings and process contact lens orders * Deliver exceptional customer service, ensuring a positive patient experience * Support clinic operations by performing additional duties as required What You Bring * Previous optical experience or retail experience is considered an asset * Ability to multi-task and thrive in a fast-paced environment * Proficiency with technology and computers, including MS Office Suite * Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences * A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively How You'll Benefit * Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics) * Rapid and ongoing growth, providing a consistently challenging and rewarding environment * A workplace culture that fosters collaboration and teamwork * Continuous training and development opportunities to support your career growth Why You Should Join Us FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider.  Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth.  At FYi, you'll have a meaningful impact on people's lives and have fun doing it. At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

The Optical Associate will greet patients, assist with frame selection, and interpret optical prescriptions to provide exceptional eyewear experiences. They will also manage billing, coordinate appointments, and support clinic operations to ensure a positive patient experience.

Candidates should possess strong communication skills and the ability to thrive in a fast-paced environment. Previous optical or retail experience is considered an asset, along with proficiency in MS Office Suite.

• Competitive wages • Quarterly bonuses • Training and development opportunities

• Customer servicePreferred
• TeamworkPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Optical dispensing
• Frame selection
• Facial measurements
• Prescription interpretation
• Billing
• Contact lens fitting
• Communication
• Interpersonal skills
• Multi-tasking
• MS Office Suite
• Adaptability
• Teamwork

• Healthcare
• Retail
• Customer Service & Support
• Administrative

Minimum experience

0+ years

Posting language

English

Working hours

19 hours per week