Manager, QA Operational Quality

Job summary

The Quality Manager is responsible for overseeing operational quality activities, including product release, deviation investigations, and ensuring compliance with GMP standards. They also lead, coach, and mentor the quality team while serving as a primary point of contact for customers and regulatory authorities.

Job details

About Bora Bora Pharmaceuticals is a premier international contract development and manufacturing organization (CDMO) specializing in formulation development, clinical and commercial manufacturing, and packaging of complex oral solid dose, liquid, semi-solid, biologics, and sterile injectable pharmaceutical products. From our world-class sites in North America and Asia, we deliver drug products with unparalleled quality to more than 100 markets around the world. Bora’s teams, technologies, and facilities work seamlessly together to enable our clients to deliver much-needed therapeutics to patients worldwide. At Bora Pharmaceuticals, we see it as our mission, our duty, our responsibility, to make our success and our customer’s success more certain. Position Status This is a fulltime permanent and a backfill position. The role is an active, approved vacancy within the organization and is intended to support current staffing needs. General Description Quality Manager is responsible for management of the operational quality activities to ensure product quality and compliance is maintained and to manage staff accountable for operational quality deliverables. Responsibilities Ensure the quality of ointment, creams and liquid (OCL) products and/or Solid Dose products manufactured and packaged at Bora Mississauga. Oversee release of OCL and Solid Dose products . Responsible for investigation of deviations pertaining to manufacturing, packaging and testing of OCL and Solid Dose products, identifying true root cause of incidents and assigning corrective and preventative actions. Also identifies and investigates trends. Oversees shift oversight activities for all shifts on site. Approves complaint investigations for OCL and Solid Dose products identifying true root cause of incidents and assigning corrective and preventative actions. Approves periodic product reviews for OCL and Solid Dose products. Overseas validation program for the site • Evaluates and approves planned changes pertaining to OCL and Solid Dose raw materials products processes and equipment. Hosts pre-approval inspections for OCL and Solid Dose products and may co-host other inspections and audits. Responds to queries from regulatory authorities, third party auditors and internal auditors. Responsible for providing Bora quality oversight for customer recalls of products manufactured packaged by Bora Mississauga. Act as a Quality point of contact with Customer. Leads, coaches and mentors team. Leads staff to optimize operational effectiveness. Manages performance process and career development of staff. Experience & Skills Experience in operational quality assurance or related role with similar responsibilities. Demonstrated effective management of issues. Experience with external communications with customers. Sound knowledge of regulatory framework and ability to make informed decisions and release product to market as per GMPs. Demonstrated ability to lead projects or change initiatives. Demonstrated ability to influence and lead others as well as the ability to make sound quality decisions. Strong interpersonal and communication skills. Education Required: Bachelors degree in Science or related field or equivalent on the job experience through years of service. Preferred: 5-10 years in the pharma industry. Working Condition Flexibility with Onsite Work Schedule and Occasional Extended Hours. Additional Information In accordance with Ontario’s pay transparency requirements, candidates will be notified when they are no longer under consideration or once the vacancy is closed. Updates regarding application status may be communicated via email or through the online applicant profile, where applicable. As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams. Compensation Range $91,410 - 114,260 Benefits Include: We offer a comprehensive benefits package designed to support our employees’ wellbeing, including: - Competitive salary and performance-based incentives - Comprehensive health coverage including medical, dental, and vision insurance - Retirement savings plans with employer contributions - Paid time off and flexible work arrangements - Professional development opportunities - Employee wellness programs and resources - Employee Assistance Program and Mental Health Resources At Bora, our values guide everything we do — from how we solve challenges to how we support our people. We lead with a solutions-first mindset, strive to do the right thing, stay proactive, and above all, respect everyone. We’re proud to be an equal opportunity employer, committed to building a diverse and inclusive workplace where everyone feels empowered to contribute and grow. We welcome applications from qualified individuals of all backgrounds, experiences, and perspectives. If you require accommodation during any stage of the application or interview process, or if you’d like to learn more about our accessibility policies, please contact us at accessibility@bora-corp.com.

What you’ll do

The Quality Manager is responsible for overseeing operational quality activities, including product release, deviation investigations, and ensuring compliance with GMP standards. They also lead, coach, and mentor the quality team while serving as a primary point of contact for customers and regulatory authorities.

Requirements

Candidates must hold a Bachelor's degree in Science or a related field and possess strong knowledge of regulatory frameworks. A minimum of 5-10 years of experience in the pharmaceutical industry is preferred, along with demonstrated leadership and project management abilities.

Benefits

• Competitive salary • Performance-based incentives • Health coverage • Medical insurance • Dental insurance • Vision insurance • Retirement savings plans • Paid time off • Flexible work arrangements • Professional development opportunities • Employee wellness programs • Employee Assistance Program • Mental Health Resources

Listed skills

• Quality assurance · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Quality Assurance
• Operational Quality
• GMP Compliance
• Deviation Investigation
• Root Cause Analysis
• Corrective and Preventative Actions
• Regulatory Audits
• Product Release
• Validation Program
• Team Leadership
• Performance Management
• Project Management
• Interpersonal Skills
• Communication Skills
• Pharmaceutical Manufacturing
• Complaint Investigations
• Influencing Skills
• Workplace Inclusivity
• Customer Success Management
• Time Off Management
• Auditing
• Biopharmaceuticals
• Management
• Corrective And Preventive Action (CAPA)
• Communication
• Packaging And Labeling
• Pharmaceuticals
• Quality Management
• Vision Insurance
• Investigation

Job areas

• Healthcare
• Management & Leadership
• Manufacturing
• Science & Research
• Quality Manager
• Quality Assurance Manager
• Management and Organization Analysts
• Quality Control Systems Managers
• Industrial Production Managers