Field Service Operations Manager

Job summary

The Field Service Operations Manager is responsible for driving the profitability of service departments by mentoring teams and implementing strategic performance plans. They will conduct audits to ensure compliance with company policies and optimize workflows using Lean and 5S principles.

Job details

Brandt Tractor Ltd is currently seeking a Field Service Operation Manager for our Mississauga, ON location. The Field Service Operations Manager is responsible for driving the profitability of the service departments using established best practices. This role mentors and leads the service teams within branches as they support their customers. WHO WE ARE Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That’s Powerful Value, Delivered. WHAT YOU WILL BE RESPONSIBLE FOR * Collaborate with Service Managers to establish clear objectives and strategic plans aimed at improving sales, margins, expenses, and profitability within the service departments. * Develop actionable performance improvement plans tailored to enhance efficiency and effectiveness across service operations. * Assist Service Managers in executing improvement initiatives to ensure seamless implementation and measurable progress. * Monitor and follow up on plan execution to guarantee achievement of targeted service department goals. * Conduct thorough audits to verify compliance with company policies, procedures, and regulatory standards, ensuring operational integrity. * Apply 5S and Lean principles to optimize workflows, reduce waste, and enhance productivity within service teams. * Ensure dealer audit criteria and customer satisfaction metrics are consistently met or exceeded to uphold quality standards. * Partner with Service Managers to identify key performance gaps and set measurable objectives in the following areas: * Technician efficiency * Billing accuracy and timeliness * Work in Progress (WIP) management * Certification rates for diagnostic warranty repairs WHAT WE LOOK FOR * 6-10 years’ experience as a Service Manager for a heavy equipment dealer. * Strong customer focus. * Clear understanding of how to audit in compliance with company policies and procedures. * Ability to develop business plans with a focus on providing superior customer service. * Ability to lead branch service managers in the benefits of following a structured business plan. * Proficient in Microsoft Office applications. * Relevant post-secondary education considered an asset. WHAT WE OFFER * Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions. * Continuous Learning: through on-the-job training and educational opportunities. * Opportunities for advancement within a growing company that values initiative and teamwork. * Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing. * Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future. When you work for Brandt, we work for you. It’s as simple as that.

What you’ll do

The Field Service Operations Manager is responsible for driving the profitability of service departments by mentoring teams and implementing strategic performance plans. They will conduct audits to ensure compliance with company policies and optimize workflows using Lean and 5S principles.

Requirements

Candidates must have 6-10 years of experience as a Service Manager within the heavy equipment industry. Proficiency in Microsoft Office and a strong ability to lead teams through structured business planning are required.

Benefits

• Competitive wages • On-the-job training • Educational opportunities • Health insurance • Dental insurance • Pension program • RRSP program

Listed skills

• Leadership · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service management
• Heavy equipment industry
• Strategic planning
• Performance improvement
• Auditing
• 5S methodology
• Lean principles
• Customer satisfaction
• Technician efficiency
• Billing management
• WIP management
• Warranty repair certification
• Microsoft Office
• Leadership
• Business planning
• Service Operations
• Management
• Workflow Management
• Continuous Development
• Sales
• Customer Service
• Strategic Planning
• Teamwork
• Billing
• Operations Management
• Business Planning
• Performance Improvement
• Lean Principles
• Diversification (Investing)
• Field Service Management
• Plan Execution

Job areas

• Management & Leadership
• Construction
• Manufacturing
• Customer Service & Support
• Field Service Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers