Outside Parts & Service Representative - Heavy Equipment - Construction & Forestry (Stoney Creek)

Job summary

The representative is responsible for promoting and selling heavy equipment parts and services while maintaining strong relationships with new and existing customers. They will implement territory plans, conduct regular customer visits, and collaborate with management to meet sales and budget goals.

Job details

Brandt is currently seeking an Outside Parts & Service Representative for our Stoney Creek Construction & Forestry location. This is an outside sales position responsible for promoting and selling Heavy Equipment parts and service, as well as providing after sales support to new and existing customers. WHO WE ARE Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That’s Powerful Value, Delivered. WHAT YOU WILL BE RESPONSIBLE FOR * Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction * Assist the Parts & Service departments to increase profitability and performance * Regularly prospect and cold call new accounts to discuss new promotions and programs * Implement yearly territory plan including a customer target list to maximize sales potential * Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month * Keep customers current on new products and services * Develop prospective customers with a goal of 2 per month * Follow-up with customers on unit and machine performance * Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required * Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies * Gather competitive product and pricing information and supply to management * Participate in all required training and development opportunities * Follow up on customer concerns and communicate effectively to the appropriate Management Team * Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle * Other duties as assigned WHAT WE LOOK FOR * Exemplary customer service skills * Excellent communication skills * Knowledge of construction & forestry heavy equipment parts, operations, and industry * Demonstrates a positive and professional attitude towards internal and external situations * Strong time management skills with the ability to meet tight deadlines * Ability to work independently and as part of a team * Strong decision-making skills * Ability to work flexible hours * Requires travel within assigned territories with the potential of returning home most nights * 2 - 3 years previous of sales experience in a similar role, or in a Parts or Service Department * Journeyman ticket/Red Seal in Parts or Service is considered an asset * Valid Driver’s License and clean driver’s abstract will be required WHAT WE OFFER * Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions. * Continuous Learning: through on-the-job training and educational opportunities. * Opportunities for advancement within a growing company that values initiative and teamwork. * Comprehensive benefits coverage: including health, dental and more to support your wellbeing. * Retirement savings programs: Pension and RRSP programs to help you invest in your future. When you work for Brandt, we work for you. It’s as simple as that.

What you’ll do

The representative is responsible for promoting and selling heavy equipment parts and services while maintaining strong relationships with new and existing customers. They will implement territory plans, conduct regular customer visits, and collaborate with management to meet sales and budget goals.

Requirements

Candidates should have 2-3 years of sales experience in a similar role or parts/service department and possess strong communication and time management skills. A valid driver's license with a clean abstract is required, and a Journeyman ticket or Red Seal in parts or service is considered an asset.

Benefits

• Competitive compensation
• On-the-job training
• Educational opportunities
• Health insurance
• Dental insurance
• Pension program
• RRSP program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Product Knowledge · Preferred
• Territory Management · Preferred
• Decision Making · Preferred
• Sales · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Cold Calling · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Communication
• Heavy equipment knowledge
• Time management
• Decision-making
• Cold calling
• Territory management
• Relationship building
• Product knowledge
• Inventory management
• Database management
• Outside Sales
• Continuous Development
• Professionalism
• Sales Prospecting
• Valid Driver's License
• After Sales Support
• Management
• Decision Making
• Cleanliness
• Customer Service
• Training And Development
• Forestry
• Selling Techniques
• Marketing Strategies
• Operations
• Time Management
• Diversification (Investing)
• Teamwork

Job areas

• Sales
• Customer Service & Support
• Construction
• Trades
• Manufacturing
• Heavy Equipment Sales Representative
• Parts Counter Representative
• Shop Sales Assistants
• Parts Salespersons

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