Customer Service Representative

Job Summary: The Customer Service Representative is responsible to provide outstanding customer service to our internal and external customers. The Customer Service Representative will support in driving profitability through active service excellence, key performance indicators and commercial excellence activities within their region. Successful Customer Service Representatives can expect to follow a career path leading to other roles. Essential Responsibilities and Tasks: Customer Service Excellence: Dedicate the first 2 hours of the day for order entry. Check email for orders and enter any orders outstanding from the previous day. All orders need to be entered within 24 hours of receipt. Review live NSLU/HENRI spreadsheet, update notes and urgent requests Review open order report VA05 Review order shipment status ZVL10U and push through DNs as required Attach all documentation to orders Review VF04 to release order blocks Review VFX3 to resolve and release invoices (Freight, low margin, high margin) Review V.23 to release all blocked orders Use MMBE and Production scheduler for inventory availability Conduct Customer follow ups Review credit blocks and product allocation blocks for release Process credit card payments, as required Update CSR KPI’s daily on NSLU/HENRI spreadsheet Treat every Friday as month end Commitment to 4 Hour Response time with internal / external parties. This does not mean bring the full resolution but the minimum is to acknowledge the request and let the party know you are working on it. Maintain a broad knowledge of product availability (i.e. packaging, lead times, inventory) Consignment inventory reconciliation, as required Goods issuing orders shipped from third-party warehouses Arrange collection of empty containers on behalf of the customer Complete administrative tasks and special projects as assigned Monitor customer telemetry to determine order entry Invoice customers for value-added services Upload customer portal invoices daily Collect End User Declarations (EUD’s) Order customer branded labels for warehouses, as required Build and retain customer relationships Create and Maintain Customer Masters Update Customer specific price (CSP) Timely invoice adjustments Assist with empty container returns Promote Brenntag Connect Process Customer Complaints and forward to the appropriate party Prepare customer required reporting (Open order reports, POD, CofA, customer forms, etc.) Answer after hours customer calls, as assigned (on call schedule / cellular phone) Effectively Manage Email Inboxes File emails that have been dealt with. Do not keep inbox overflowing so that you cannot organize your day. Identify and train a Backup/Buddy System, in collaboration with your Manager Effective hand off tasks during absences, communication and outstanding actions. Ensure your back up is fully trained and capable to handle your workload in your absence. Safety Ensure safety is the first priority and that all activities are conducted in accordance with quality, health, safety and environmental management systems as well as corporate and local policies Follow processes to prevent misloads, our goal is Zero Misloads Record Near Miss reports in Brenntag Operations Outreach (BOO) – Min. 6/year Attend and complete monthly virtual safety training Participate in Mock drills, as required (example: Fire drill, mock recall, etc.) Base salary range: CAD $55,000 to 60,000k annually, depending on experience, skills, and internal equity Our Offer We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential. Individual development, on-the-job training, and development programs designed to help our employees grow in their careers. Competitive pay and incentives. Health and dental paid by company (with exception of LTD) DC pension plan matched 100% by employer up to 6% EFAP Starting 3 weeks' vacation Flexible work hours Gym/wellness subsidy Tuition reimbursement Maternity and paternal leave top-up Brenntag Canada Inc. is committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, merit-based, respectful and equitable workplace. Brenntag Canada Inc. provides equal employment opportunities to qualified applicants and employees without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status, religion, gender identity, protected veteran status, disability or any other status protected by applicable Canadian, provincial or local law. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of applicable law. Let us know if you require a disability-related accommodation. Collection of Information Your personal information is being collected and will be used to determine your qualifications for employment with Brenntag Canada Inc. This collection of personal information is necessary to the proper administration of the application process. Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting. If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us. Brenntag Canada Inc. is an inclusive employer. Accommodation is available in accordance with the applicable law. Brenntag TA Team

The Customer Service Representative is responsible for providing outstanding service to internal and external customers while managing order entry, inventory reconciliation, and invoicing. They must also ensure all activities comply with safety, health, and environmental policies while maintaining accurate records and reporting.

The role requires a commitment to service excellence, including a 4-hour response time and daily management of order processing and customer inquiries. Candidates must be capable of managing administrative tasks, maintaining product knowledge, and participating in safety training and drills.

• Health insurance • Dental insurance • Pension plan • Employee and family assistance program • Vacation • Flexible work hours • Gym and wellness subsidy • Tuition reimbursement • Maternity and paternal leave top-up

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Order entry
• Inventory management
• Data entry
• Invoicing
• Relationship management
• Administrative support
• Safety compliance
• Communication
• Problem solving
• Time management
• Attention to detail
• Reporting
• Conflict resolution
• Inventory Reconciliation
• Third-Party Warehousing
• Product Knowledge
• Order Entry
• Administrative Functions
• Spreadsheets
• Certified Safety Professional
• Customer Service
• Consignment
• Value-Added Services
• Drilling
• Packaging And Labeling
• Warehousing
• Key Performance Indicators (KPIs)
• Operations
• Safety Training
• Environment Health And Safety

• Customer Service & Support
• Logistics
• Administrative
• Security & Safety
• Manufacturing
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week