Full Time Field Service/Install Representative

Job summary

The Field Service/Install Representative is responsible for performing draught system installations, line cleaning, and mechanical repairs at customer locations. They must also manage their own route schedule, maintain inventory accuracy, and build strong relationships with new and existing licensees.

Job details

Who We Are Draught Services, a division within The Beer Store, is Canada’s oldest and largest draught service and equipment company established since 1947. We work with Brewers and Licensees towards the common goal of promoting the highest quality draught beer experience through industry leading installation, global partnerships, and an established US and Canadian dealer network. We offer nationwide installation, system cleaning and service, and support and offer Canada’s premier Keg repair service. The Role We are currently searching for a Field Service/Install Representative reporting to the Field Supervisor. This vacancy is a Full-Time Permanent opportunity. This position will be servicing the area(s) of Brampton/Mississsauga/Orangeville.Location Servicing Brampton/Mississauga/Orangeville areaWhat You'll Be Doing Carry out line cleaning and service in assigned geographic area. Maintain and grow, line cleaning customer base provide on demand service as required Troubleshoot and repair draught services problems and issues to ensure customer satisfaction. Plan and organize efficient schedule to maximize return on investment Establish, develop, and maintain business relationships with current and prospective customers in the assigned territory Use knowledge of systems design and installation technics to build and install beverage systems Maintain route schedule by means of record keeping and ensuring work orders are up to date Visits to new licensee customers and/or existing establishments who currently do not subscribe to our services Complete all invoicing in a timely manner adhering to company policy Maintain sufficient inventory levels for service area. Ensure inventory accuracy reconciliation Perform other related duties and projects as assigned Who You Are - Your Knowledge, Skills & Experience Education Must have completed High School and/or GED equivalent Valid Ontario driver’s licence / clear driver's abstract required Experience Mechanical/Trade background is preferred, but not required Skills Ability to troubleshoot mechanical systems Ability to use various hand tools, working from heights (ladders, lifts), and physically fit and capable to lift heavy materials (75lbs) Demonstrated ability to work independently, taking initiative and following through on work assignments Demonstrated interpersonal and time management skills Basic accounting knowledge with good computer skills (Microsoft office, outlook, Windows and Excel) Able to work a flexible schedule with occasional overnight, on-call and overtime as needed Ability to prioritize and multi-task in a fast-paced environment. Compensation The hiring range for this position is $20.77 - $31.15 CAD per hour. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience.What We Offer Our success as an organization is a result of our commitment to our greatest strength…our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business. We work to recognize you in meaningful ways including a competitive compensation, incentive pay, a flex health benefits program, employee & family assistance program, defined pension plan with company matching, recognition programs, tuition reimbursement program, generous paid time off, employee special offers, and a casual dress and work environment. *Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company. Equal Opportunity Employer We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQIA+ persons, and any other characteristic. We’re an equal opportunity employer and provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process. We genuinely thank you for your interest in this opportunity with us. Due to the high volume of applications we receive, only applicants selected for an interview will be contacted.

What you’ll do

The Field Service/Install Representative is responsible for performing draught system installations, line cleaning, and mechanical repairs at customer locations. They must also manage their own route schedule, maintain inventory accuracy, and build strong relationships with new and existing licensees.

Requirements

Candidates must have a high school diploma or GED equivalent and a valid Ontario driver's license with a clean abstract. A mechanical or trade background is preferred, along with the physical ability to lift 75lbs and work from heights.

Benefits

• Competitive compensation • Incentive pay • Flex health benefits program • Employee & family assistance program • Defined pension plan with company matching • Recognition programs • Tuition reimbursement program • Generous paid time off • Employee special offers • Casual dress and work environment

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Windows · Preferred
• Inventory management · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Draught system maintenance
• Mechanical troubleshooting
• Installation techniques
• Hand tools
• Route scheduling
• Inventory management
• Customer relationship management
• Time management
• Microsoft Office
• Outlook
• Windows
• Excel
• Accounting knowledge
• Physical fitness
• Problem solving
• Multi-tasking
• Hand Tools
• Record Keeping
• Time Off Management
• Microsoft Excel
• Accounting
• Reconciliation
• Customer Service
• Computer Literacy
• Equities
• Field Service Management
• Invoicing
• Legislation
• Mechanical Systems
• Microsoft Outlook
• Multitasking
• Proactivity
• Return On Investment
• Systems Design
• Time Management
• Troubleshooting (Problem Solving)
• Prioritization

Job areas

• Trades
• Customer Service & Support
• Food & Beverage
• Logistics
• Field Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives