Supervisor, Operations (TBS)

Job summary

The Supervisor will lead day-to-day warehouse operations in a unionized environment, ensuring operational performance, safety compliance, and inventory management. They are responsible for training staff, meeting customer service targets, and maintaining quality control standards.

Job details

Who We Are Becoming experts on beer doesn't happen overnight. Since 1927, The Beer Store has been part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage alcohol recycling and stewardship. Our success is driven by the people behind our business. Across our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and Corporate Office, our team brings passion, expertise, and a commitment to exceptional service every day. We are proud to foster a respectful and inclusive culture where diverse perspectives and experiences help us grow, innovate, and succeed together. Whether we're supporting our customers, advancing sustainability initiatives, giving back to our communities, or creating a safe and welcoming workplace, we are united by a shared commitment to doing what's right. Recognized as one of Canada's Greenest Employers in 2025 and 2026, The Beer Store continues to build on a proud legacy while investing in the future, and we're always looking for talented people to join us on that journey.The Role We are currently searching for a Supervisor, Operations reporting to the Manager, DC Operations. This is a Full-Time Permanent opportunity. As a member of our Distribution team, you will play a critical leadership role in supporting day-to-day warehouse operations in a fast-paced, unionized environment. You’ll be responsible for driving operational performance, ensuring compliance with health and safety standards, supporting inventory and fleet management, and delivering exceptional service to our retail and wholesale customers. Success in this role requires strong communication and people leadership skills, sound decision-making, and the ability to motivate and guide teams in a 24/7 environment. Location Onsite at the Ottawa Distribution CentreWhat You'll Be Doing Supervise the shift activities within a busy unionized DC environment Training of new and existing employees and performance management Ensure that customer service targets and goals are successfully met Ensure the company’s Health and Safety, Operational and Budgetary efficiencies are met Exemplify the Company’s dedication to customer service Other responsibilities involve Inventory, Fleet and Warehouse Management, Quality Control, SOX and Audit compliance The availability to work all shifts in a 24-hour operation is necessary to succeed in this role Other related duties as assigned Who You Are - Your Knowledge, Skills & Experience Education High school diploma or equivalent required Post-secondary education is considered an asset Experience A minimum of 3 - 5 years of operations experience Previous experience with SAP is considered an asset Previous experience working in a unionized environment would be a strong asset This role requires that you hold a valid "G" class licence Skills Excellent problem-solving and analytical skills Strong verbal and written communication skills with the ability to communicate with employees across all levels of the organization Proven leadership ability to effectively manage the team of direct reports Demonstrates positive interpersonal skills with peers, leaders, internal and external customers Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) The ability to make sound decisions in a timely fashion Knowledge of Occupational Health and Safety, Ministry of Transportation and WSIB regulations would be an asset Compensation Salary range? Yup, we’ve got one: $65,900-$82,400 CAD per year. But here’s the real deal - if you’re the perfect brew of experience, skills, and personality, we’re open to exploring beyond the range. Tell us what you’re working with, and let’s pour over it together.What We Offer Our success as an organization is a result of our commitment to our greatest strength…our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business. We work to recognize you in meaningful ways including a competitive compensation, incentive pay, a flex health benefits program, employee & family assistance program, defined pension plan with company matching, recognition programs, tuition reimbursement program, generous paid time off, employee special offers, and a casual dress and work environment. *Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company. Equal Opportunity Employer We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQIA+ persons, and any other characteristic. We’re an equal opportunity employer and provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process. We genuinely thank you for your interest in this opportunity with us. Due to the high volume of applications we receive, only applicants selected for an interview will be contacted.

What you’ll do

The Supervisor will lead day-to-day warehouse operations in a unionized environment, ensuring operational performance, safety compliance, and inventory management. They are responsible for training staff, meeting customer service targets, and maintaining quality control standards.

Requirements

Candidates must have a high school diploma and 3-5 years of operations experience, with a valid 'G' class driver's license. Experience in a unionized environment and proficiency with SAP are considered strong assets.

Benefits

• Competitive compensation
• Incentive pay
• Flex health benefits program
• Employee & family assistance program
• Defined pension plan with company matching
• Recognition programs
• Tuition reimbursement program
• Generous paid time off
• Employee special offers

Listed skills

• SAP · Preferred
• Problem solving · Preferred
• Operations Management · Preferred
• Leadership · Preferred
• Decision Making · Preferred
• Quality Control · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Warehouse management
• Leadership
• Inventory management
• Fleet management
• Health and safety compliance
• Performance management
• Problem-solving
• Analytical skills
• Communication
• SAP
• MS Office Suite
• Decision-making
• Quality control
• Audit compliance
• Health And Safety Standards
• Compliance Auditing
• Sustainability Initiatives
• Operational Performance Management
• Time Off Management
• Warehouse Operations
• Fashion Knowledge
• Motivational Skills
• Analytical Skills
• Microsoft Excel
• Management
• Investments
• Decision Making
• Customer Service
• Performance Management
• Occupational Safety And Health
• Equities
• Integrated Business Planning
• Interpersonal Communications
• Problem Solving
• Legislation
• Microsoft Outlook
• Microsoft Office
• Operations
• Microsoft PowerPoint
• SAP Applications
• Wholesaling
• Warehouse Management
• Quality Control

Job areas

• Logistics
• Management & Leadership
• Manufacturing
• Retail
• Food & Beverage
• Operations Supervisor
• Operations Supervisor (General)
• Manufacturing Managers
• General and Operations Managers

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