Senior Collections & Insolvency Specialist

Job summary

Manage delinquent consumer credit card accounts and handle complex insolvency processes including bankruptcies and consumer proposals. Develop collections strategies, monitor performance metrics, and coach agents to build a scalable collections function.

Job details

About Brim Brim Financial is a category defining fintech, building the operating system for credit cards and payments. Our platform powers card programs for banks, credit unions, fintechs, and global brands across North America. We are a fast growing company. We are backed by EDC Growth Equity, Epic Ventures, Vistara Growth, and Impression Ventures and have been recognized as a CB Insights Fintech 100 company and Deloitte Fast 50 and Deloitte Fast 500 winner. About The Role We are looking for an experienced Senior Collections & Insolvency Specialist to join a growing fintech and play a key role in building and leading a high-performing collections function. This role is ideal for someone with strong Canadian consumer collections experience, particularly with Consumer Proposals, Bankruptcies, insolvency processes, credit bureau reporting, and regulated financial services. The successful candidate will bring both hands-on collections expertise and leadership capability. They will manage complex and escalated accounts, support customers through difficult financial situations, coach agents, strengthen collections processes, and help establish best practices as the business scales. What You’ll Do Collections & Account Management Manage delinquent consumer credit card accounts across various stages of delinquency. Conduct professional, empathetic, and effective outbound collections activities. Negotiate payment arrangements and appropriate resolution strategies within company guidelines. Identify accounts requiring escalation, specialized treatment, or additional investigation. Handle complex and high-risk accounts, including customers experiencing financial hardship. Balance customer experience, recovery performance, compliance, and risk. Consumer Proposals & Bankruptcies Serve as a subject-matter resource for Consumer Proposals, Bankruptcies, insolvency notices, and related account activity. Review and appropriately action insolvency documentation and notifications. Understand the impact of insolvency proceedings on account status, collections activity, interest, payments, recoveries, and credit bureau reporting. Liaise with Licensed Insolvency Trustees and other relevant parties where required. Ensure accounts are handled consistently and in accordance with applicable requirements and internal policies. Identify opportunities to improve processes surrounding insolvency accounts and recovery. Reporting, Controls & Process Improvement Monitor key collections metrics including: Contact rate Right-party contact rate Promise-to-pay rate Kept-promise rate Recovery rate Roll rates Delinquency/aging Cure rate Collection productivity Portfolio balances and recoveries Identify trends and recommend strategies to improve recovery. Help develop reporting and dashboards for collections performance. Recommend improvements to policies, workflows, technology, and customer communications. Partner with Customer Service, Risk, Finance, Fraud, Compliance, and Operations teams. Support the development and maintenance of collections SOPs and controls. What You’ll Bring 5+ years of experience in collections, preferably within credit cards, banking, lending, fintech, or another regulated financial services environment. Strong collections experience. Demonstrated experience handling Consumer Proposals and Bankruptcies. Strong understanding of delinquency management, payment arrangements, recoveries, and account escalation. Experience working with credit bureau reporting and understanding how account status can be impacted by payments, delinquency, and insolvency. Previous experience coaching, mentoring, or leading collections agents. Excellent verbal and written communication skills. Strong negotiation and problem-solving abilities. Ability to handle sensitive financial conversations with professionalism and empathy. Strong attention to detail and ability to work with confidential financial information. Bonus if You Have Experience with credit card collections. Fintech or high-growth technology environment experience. Experience with early-, mid-, and late-stage collections. Experience developing collection strategies and segmentation. Experience with hardship programs and vulnerable customers. Knowledge of Canadian consumer credit and insolvency practices. Experience working with Licensed Insolvency Trustees. Familiarity with FCAC expectations, applicable consumer protection requirements, and privacy obligations. Experience with collections platforms, dialers, CRM systems, and contact-centre technology. Strong Excel/data-analysis skills. Experience building or improving collections SOPs, QA programs, and training programs. Help build a scalable collections operation that balances recovery, customer experience, risk, and compliance. What We Offer This is an opportunity to join a fast-growing fintech environment where you can have a direct impact on how the collections function is built and operated. You will have the opportunity to shape processes, coach a team, influence technology and strategy, and help create a modern collections experience that delivers strong financial results while treating customers fairly and respectfully. Other Information Remote (Canada) Compensation: CA $60,000-75,000 Base salary range: For this role, candidates can expect a base salary range, described in the posting. Actual compensation is determined based on skills, experience, and role level. Exceptional candidates may be considered above the top of the range and pay increases for those who make a big impact in the role.

What you’ll do

Manage delinquent consumer credit card accounts and handle complex insolvency processes including bankruptcies and consumer proposals. Develop collections strategies, monitor performance metrics, and coach agents to build a scalable collections function.

Requirements

Requires 5+ years of experience in collections within regulated financial services, with specific expertise in Canadian insolvency and credit bureau reporting. Candidates must possess strong negotiation skills and previous experience in mentoring or leading collections staff.

Listed skills

• Collections · Preferred
• analysis · Preferred
• Attention to detail · Preferred
• Account Management · Preferred
• Compliance · Preferred
• management · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Reporting · Preferred
• Coaching · Preferred
• Customer · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Consumer Collections
• Insolvency Management
• Consumer Proposals
• Bankruptcy Processing
• Credit Bureau Reporting
• Debt Negotiation
• Delinquency Management
• Account Escalation
• Financial Hardship Support
• Collections Metrics Analysis
• Process Improvement
• Coaching and Mentoring
• Regulatory Compliance
• Risk Management
• SOP Development
• Stakeholder Liaison

Job areas

• Finance & Accounting
• Customer Service & Support
• Management & Leadership
• Technology
• Legal