Guest Services Supervisor - 2026/27 Season

Job summary

The Guest Services Supervisor provides leadership and oversight to team members while ensuring high standards of customer service and operational efficiency. They are responsible for cash management, staff scheduling, and acting as the primary point of contact for guest inquiries and operational dispatching.

Job details

Position Type: Seasonal Contract, Part-Time and Full-Time Positions Available Hours of Work: Variable - Monday through Sunday, days and evenings – Holidays, as required Location: Orono, Ontario Reporting to: Guest Services Coordinator and Guest Services Manager Start Date: November 2026 At Brimacombe ski area we don’t just offer skiing and snowboarding, we offer a place for all ages to get outside, enjoy the fresh air and create memorable family experiences! We are currently seeking outgoing, customer-focused team members to help us turn everyday visits into wonderful winter memories. As a supervisor in our Guest Services department, you will take a lead role in creating unforgettable customer experiences, as well as defining the culture of our team. Key Responsibilities: Provide leadership, direction, oversight and support to Guest Services Team Members while on shift ensuring accountability to Brimacombe's policies, procedures and standards Monitor attendance and manage staff schedule/positions/hours while on shift, ensuring designated breaks and responding to changes in sales levels by making appropriate schedule adjustments Accountable for all cash handling, including safe management, till management and end-of-day reporting on shift, as well as enforcing cash controls Lead by example in the promotion and processing of Brimacombe products and services Demonstrate exceptional customer service ensuring positive guest interactions and experiences Take responsibility for all customer inquiries in person, over phone and over email Take the lead in ensuring public spaces in and around the chalets are maintained to Brimacombe's standards for positive guest experience Deliver support and decisions in the prevention/resolution of customer issues and concerns Provide administrative support, completing all required paperwork, documentation, filing, etc. Act as the Main Office point person on two-way radio to dispatch calls for Operations and Ski Patrol, while on shift Provide support to the Guest Services management with staff training and development, as requested Review all directed communications and take the initiative to stay informed of all Brimacombe activities including promotions, special events and marketing campaigns, as well as updates to policies and procedures Ready to take on any challenge or help other team members when needed Qualifications: Previous experience in a customer service, leadership and/or supervisor role preferred Previous cash handling and/or cashier experience preferred Basic knowledge and comfort with computers including the Microsoft Office Suite and point-of-sale software Strong communication and time management skills Good with numbers (strong mathematical skills) Customer satisfaction-oriented Attention to detail Able to work as a team player Successful completion of an OSSD, or equivalent experience To Apply: Please complete an electronic application by clicking the APPLY button associated with this posting. We are currently not taking any applications in-person. Hiring Timeline: Interviews will be scheduled upon receipt of qualified applications and will conducted via a virtual platform. We thank all applicants who respond, but only those selected for an interview will be contacted. Job posting will remain open until all positions are filled. Regular hours will begin November, dependant on weather, start up and agreed upon availability of applicant. Brimacombe is an equal and fair employer. Brimacombe is committed to an environment that is barrier free; if you require an accommodation throughout the recruitment and employment process, we will work with you to meet your needs. Information provided in all applications for employment is treated confidentially and pursuant to Brimacombe's privacy policy. By submitting an application you certify that the statements made by you are true and complete to best of your knowledge. You acknowledge that any misrepresentation made by you in connection with your application will be sufficient cause for rejection of your application or, if hired, for termination. You authorize investigation of all statements contained in your application and release from liability any person or company furnishing such information.

What you’ll do

The Guest Services Supervisor provides leadership and oversight to team members while ensuring high standards of customer service and operational efficiency. They are responsible for cash management, staff scheduling, and acting as the primary point of contact for guest inquiries and operational dispatching.

Requirements

Candidates should have previous experience in customer service, leadership, or cash handling roles. Proficiency with computers, including Microsoft Office and point-of-sale software, along with strong communication and mathematical skills, is required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Administrative Support · Preferred
• Leadership · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Microsoft Office Suite · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer service
• Cash handling
• Staff scheduling
• Communication
• Time management
• Mathematical skills
• Microsoft Office Suite
• Point-of-sale software
• Conflict resolution
• Administrative support
• Attention to detail
• Teamwork
• Radio dispatching
• Two-Way Radios
• Cash Handling
• Administrative Support
• Cash Control
• Accountability
• Management
• Customer Service
• Training And Development
• Sales
• Marketing
• Mathematics
• Microsoft Office
• Operations
• Point Of Sale
• Time Management
• Filing
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Management & Leadership
• Hospitality
• Sports & Recreation
• Administrative
• Guest Services Supervisor
• Hotel Manager
• Hotel Managers
• Lodging Managers