Part Time Star Service Partner (Switchboard Operator)

Hospitality Careers at Brookstreet Hotel – Deliver Exceptional Guest Experiences with Us Reporting to the Front Office Manager Must be available for minimum 3 shifts a week including weekends & holidays based on business volumes. Sample shift times are: 7:00am - 3:30pm 10:00am - 6:30pm 3:00pm - 11:30pm Qualifications: Strong telephone skills with previous experience in a similar role an asset. Strong typing and clerical skills Organized and detail oriented. Strong interpersonal skills and English communication skills. Bilingual an asset. Proven ability to handle many conflicting priorities at any given time. Able to work well under pressure. A passion for Guest service Knowledge of the Kanata and Ottawa area is an asset. Responsibilities: Handle all Guest requests promptly and efficiently. Provide information on hotel services. Dispatch Guest requests to the following departments: Housekeeping, Guest Services, Maintenance, Room Service and Outlets. Maintain an excellent relationship with all departments dealt with on a daily basis. Answer all incoming phone calls in a timely manner. Dispatching requests as required. Maintain accurate records of all guest and partners requests. Perform wake-up call services. Handle and distribute guest mail. Perform emergency call procedures. Upholds the highest standard of internal and external customer service at all times. Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Brookstreet Hotel welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact Human Resources at 613-271-3592. To review our AODA IASR Employment Policy please contact the Human Resources.

The Star Service Partner is responsible for answering incoming calls, managing guest requests, and dispatching tasks to departments like housekeeping and maintenance. They also maintain accurate records, perform wake-up calls, and handle guest mail while upholding high service standards.

Candidates should have strong telephone, typing, and clerical skills with the ability to work well under pressure. Previous experience in a similar role is considered an asset, as is bilingualism and knowledge of the local Kanata and Ottawa area.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• OrganizationPreferred

Identified from the job description. Confirm important requirements above.

• Telephone skills
• Typing
• Clerical skills
• Organization
• Detail oriented
• Interpersonal skills
• English communication
• Customer service
• Problem solving
• Time management
• Wake-up call services
• Emergency call procedures
• Multilingualism
• Housekeeping
• Clerical Works
• Customer Service
• Communication
• English Language
• Front Office
• Interpersonal Communications
• Telephone Skills
• Detail Oriented

• Hospitality
• Customer Service & Support
• Administrative
• Switchboard Operator
• Switchboard / Telephone Operator
• Telephone Switchboard Operators
• Switchboard Operators, Including Answering Service

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week