Senior Desktop Support Engineer
The role involves providing high-level end user computing and desktop support across Windows and macOS environments. It includes managing endpoint technologies, virtual desktop infrastructure, and utilizing ITSM tools for incident and change management.
- On-site
- Montréal, QC
- Posted Aug 13, 2026
- Apply by Feb 9, 2027
- 1 position
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Job summary
Desktop Engineer Required Skills & Experience Core Desktop Technologies • 8+ years of End User Computing (EUC) and Desktop Support experience. • Strong expertise supporting: o Windows 10/11 o macOS o Microsoft 365 o Endpoint Computing Technologies o Virtual Desktop Infrastructure (VDI) Endpoint Management • Microsoft Intune • Microsoft Endpoint Manager • SCCM/MECM • Active Directory • Entra ID (Azure AD) • Group Policy Administration Virtual Desktop Technologies • Azure Virtual Desktop (AVD) • Citrix Virtual Apps & Desktops • VMware Horizon • Remote Desktop Services Application Support • Microsoft Office 365 • Outlook • Teams • VPN Clients • Enterprise Business Applications • Browser and Plugin Support Infrastructure Knowledge • Wi-Fi Connectivity • LAN/WAN Fundamentals • DNS and DHCP Basics • Printing Services • Authentication and Access Management • Endpoint Security Controls IT Service Management • Incident Management • Problem Management • Request Fulfillment • Knowledge Management • Service Transition Support • Change Management Tools • ServiceNow • JIRA • Microsoft Intune • SCCM/MECM • Active Directory • PowerShell • Microsoft 365 Admin Tools Preferred Qualifications • Experience supporting Banking and Financial Services environments. • Expertise in large-scale desktop migrations and device refresh programs. • Microsoft Modern Desktop Administrator certification. • ITIL Foundation certification. • Experience supporting global enterprise user communities. • Knowledge of endpoint security and compliance requirements.
What you’ll do
The role involves providing high-level end user computing and desktop support across Windows and macOS environments. It includes managing endpoint technologies, virtual desktop infrastructure, and utilizing ITSM tools for incident and change management.
Requirements
Candidates need over 8 years of EUC experience with expertise in Microsoft Endpoint Manager, Active Directory, and VDI technologies. Preferred qualifications include experience in banking/financial services and certifications such as Microsoft Modern Desktop Administrator or ITIL Foundation.
Listed skills
- JiraPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Windows 10/11
- macOS
- Microsoft 365
- Microsoft Intune
- SCCM/MECM
- Active Directory
- Entra ID
- Azure Virtual Desktop
- Citrix
- VMware Horizon
- ServiceNow
- JIRA
- PowerShell
- ITIL
- VDI
- Endpoint Management
Job areas
- Technology
- Customer Service & Support
- Software
- Engineering
- Consulting
Additional details
- Minimum education
- Professional degree
- Minimum experience
- 5+ years
- Apply by
- Feb 9, 2027
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available