Genesys platform tester

Job summary

Create and execute API payloads in Postman, and test Genesys call flows through the Genesys UI. Verify call status, agent scripts, secured messages, CRM integration, and chatbot and live-agent interactions.

Job details

Role: Genesys platform tester Location: Canada Remote Duration: Long Term Contract Job Description Hands-on experience creating and executing API payloads in Postman Experience testing Genesys call flows from the Genesys UI perspective, rather than through phone calls Working/Testing knowledge of the Genesys UI, including checking call status, agent scripts, and secured messages Working/Testing knowledge of CRM integration to Genesys Working/Testing knowledge of chatbots and live-agent interactions

What you’ll do

Create and execute API payloads in Postman, and test Genesys call flows through the Genesys UI. Verify call status, agent scripts, secured messages, CRM integration, and chatbot and live-agent interactions.

Requirements

The role requires hands-on experience creating and executing API payloads in Postman. It also requires working or testing knowledge of the Genesys UI, call flows, CRM integration, chatbots, and live-agent interactions.

Listed skills

• Flows · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Integration · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• API Testing
• Postman
• Genesys
• Call Flow Testing
• Genesys UI
• CRM Integration Testing
• Chatbot Testing
• Live-Agent Interaction Testing
• Agent Scripts
• Secured Messages

Job areas

• Technology
• Software

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