Seasonal Keyholder

Job summary

The Keyholder is responsible for driving a platinum customer experience, achieving sales goals, and managing daily retail operations including opening and closing the store. They also play an active role in coaching store associates and supporting in-store community events.

Job details

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products. As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all. The Breakdown: Burton is looking for social individuals to spread the stoke as part of our retail team at our Burlington, VT Flagship Store. Our team is the Jake-blue thread that connects our brand to your community and the snowboarding community at large. Our Key Holders provide invaluable connections to our customers every day. From Santa Monica, CA to Wrentham, MA each flagship store carries a unique vibe, tells a compelling story, and hosts events tailored to the community in which they sit. Are you passionate about assisting riders of all ages, ability levels and backgrounds? Do you embrace the outdoor community and the gear required to get out there? Do you simply enjoy helping people find what they seek? Are you a story-teller – whether it’s about product, your first day on a board or last night’s rad concert? Then you’ll feel right at home on our team of fun-seekers and shredders! You’ll be working alongside a tremendous group of people who know how to work hard while having as much fun as possible. You’re excited about this role because you will: Drive a platinum experience for each Burton customer Strive to achieve store sales goals Open & close the store in the absence of the Store Manager and Assistant Manager Take an active role in coaching and developing Store Associates Demonstrate enthusiasm and eagerness to stay current on all products, moments, stories and events Assist your team in executing all daily retail operations to support a smooth functioning store Be an active member of the local community by attending and supporting in-store events Model flexibility by working nights, weekends and holidays to meet the needs of the business Perform various store tasks including point of sale operation, shipping and receiving, stocking the floor, housekeeping duties and building visual displays as necessary Uphold all company policies You’ll be successful here by: Advocating for Burton by sharing the stories, energy and the innovation that define our brand Acting as a role model for all Store Associates Engaging each customer and delivering the best experience possible Developing into a true resource for both the local community and community-at-large Possessing a growth mindset and love of learning Contributing to a high energy environment Assisting customers in finding solutions that best meet their needs Embracing the snowboarding community and sport, whether you are a seasoned rider or have never been on snow Showing up every day with a high level of integrity and dependability Remaining open-minded and coachable We’re excited about your qualifications: 1-2 years of Keyholder or sales lead experience or an equivalent role at a retail store is strongly desired 2+ years of customer service experience, preferably with a specialty or sales driven environment You are outgoing, social and enjoy engaging others You are of legal working age Able to effectively communicate with internal team members and external customers Physical requirements include the ability to twist, bend, squat, go up and down stairs, reach, safely lift 50pounds, climb a ladder and stand for extended period of time without assistance Prior experience in customer facing roles such as retail, customer/guest service, or food and beverage industry a plus, but not required Though we wish we could reach out to all applicants personally, you will only be contacted directly should you be chosen to move forward in the process. Candidates not chosen for this particular opportunity are encouraged to check back often for other roles as they are posted. Keep trying! Though we wish we could reach out to all applicants personally, you will only be contacted directly should you be chosen to move forward in the process. Candidates not chosen for this particular opportunity are encouraged to check back often for other roles as they are posted. Keep trying! Work Location Eligibility: Burton Snowboards is currently able to hire for this position in the following states: California, Colorado, Connecticut, Washington D.C., Florida, Idaho, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Utah, Vermont, Washington, West Virginia, and Wisconsin. Candidates MUST reside in one of these locations at the time of hire.

What you’ll do

The Keyholder is responsible for driving a platinum customer experience, achieving sales goals, and managing daily retail operations including opening and closing the store. They also play an active role in coaching store associates and supporting in-store community events.

Requirements

Candidates should have 1-2 years of keyholder or sales lead experience and 2+ years of customer service experience. Applicants must be able to perform physical tasks such as lifting 50 pounds and standing for extended periods.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Relationship Building · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail operations
• Customer service
• Sales leadership
• Coaching
• Visual merchandising
• Point of sale
• Inventory management
• Communication
• Team leadership
• Problem solving
• Product knowledge
• Event support
• Flexibility
• Time management
• Relationship building
• Retail Operations
• Shipping And Receiving
• Energetic
• Growth Mindedness
• Open Mindset
• Advocacy
• Housekeeping
• Customer Service
• Sales
• Innovation
• Point Of Sale
• Retail Sales
• Enthusiasm

Job areas

• Retail
• Customer Service & Support
• Sales
• Sports & Recreation
• Key Holder
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers