Haseena

ISTQB Certified QA Engineer with 6+ years of experience specializing in Software Testing across Payment Processing, Retail, Salesforce CRM, Web, Mobile, API, and Client-Server applications. Certified in Microsoft Azure Fundamentals, with proven ability to deliver high-quality releases under tight deadlines. Strong expertise in Test Planning, Test Design, Functional, System, Integration, Regression, UAT, End-to-End and Database Testing. Experienced in Agile Scrum and Waterfall environments with excellent defect management, Confluence documentation, stakeholder collaboration, and cross-functional team communication. Hands-on exposure in API, Playwright automation and CI/CD pipelines, with automation used to support regression testing.

• JavaScript, XML, JSON, HTML, MNT
• Root Cause Analysis, Multitasking, issue resolution, quality assurance
• SDLC, STLC, Agile Scrum, Waterfall, DevOps CI/CD

1. Sr QA Analyst

   OmegaSoftSolutions

   Feb 2026 to Present

   Client: - Charter Communications • Analyzed business requirements, user stories to design comprehensive test scenarios and test cases for Salesforce CRM and Order Management applications. • Validated Salesforce business processes, including address search, lead creation, order management, and CSG billing system integrations. • Designed and executed test cases based on business requirements. • Conducted backend database validation using SQL queries to verify data integrity, order processing, and transaction consistency. • Performed REST API testing using Postman and Swagger by validating request/response payloads, HTTP status codes, business rules, and error handling. • Identified, documented, prioritized, and tracked defects using Jira; collaborated with developers and Product Owners during defect triage and resolution. • Successfully supported multiple production releases by executing comprehensive regression testing and ensuring critical business workflows met quality standards prior to deployment. • Participated in Sprint Planning, Grooming, Daily Standups and Retrospectives. • Collaborated with Business Analysts and Product Owners using Confluence to review user stories, acceptance criteria, functional documentation, and release notes, ensuring complete test coverage before execution. • Developed and maintained basic Playwright automation scripts for regression testing. • Supported CI/CD execution of automated regression suites and code deployments into QA using GitHub Actions. • Technologies: MicroServices, Angular, Jira, Confluence, Splunk, Oracle, Postman, SoapUI, Playwright, TypeScript, NodeJS, Visual Studio, Putty, Swagger

2. Software QA Analyst

   TekSystems

   Jan 2025 to Mar 2025

   Client:- Holt Renfrew • Executed comprehensive functional, UI and regression for a clienteling application across desktop, iOS, and Android platforms using Browser Stack. • Developed and executed regression test cases and comprehensive French localization test cases to ensure seamless multilingual delivery. • Logged, tracked, prioritized, and verified defects using Jira, while managing test execution and traceability in TestRail, providing daily QA status updates to project stakeholders. • Technologies: Browser Stack, Jira, Confluence, TestRail, SharePoint, Asana, Salesforce CRM, iOS, Android, Windows, MS Excel

3. Software QA Engineer

   Verifone Canada Inc.

   Jan 2022 to Apr 2024

   • Led QA activities for high-volume payment processing solutions supporting Chase Canada Retail/Restaurant, WorldPay FSA, eCommerce, and Amex Pay with Points payment platforms. • Performed POS terminal and payment application testing by validating transaction lifecycle, terminal connectivity and payment processing. • Executed end-to-end testing of payment transaction flows, including transaction sales, authorization, Void, Refund, Reversals, wallets (Apple Pay/Google Pay), tokenization and transaction status verification. • Conducted REST API testing using Postman and SoapUI by validating request/response payloads, HTTP status codes, business rules, authentication, and error handling for payment service integrations. • Utilized Confluence to review payment workflow documentation, API specifications, release notes, and testing procedures while collaborating with cross-functional Agile teams. • Assisted with APAR releases and continuous integration activities using Bitbucket, Jenkins. • Technologies: Jira, Confluence, Postman, SoapUI, Oracle SQL, Pathfinder, Kibana, SharePoint, Bitbucket, Jenkins, IntelliJ IDEA, SourceTree, Serenity, POS Terminals

4. QA Analyst

   PetValu

   Jan 2019 to Dec 2020

   • Developed test strategies, test plans, test scenarios, and test cases for Master Data Management (MDM), Oracle Retail XStore POS, and enterprise retail applications based on business and functional requirements. • Executed Functional, System, Integration, End-to-End (E2E), Regression, Smoke, and User Acceptance Testing (UAT) to validate retail business processes and application functionality • Performed system integration testing across Microsoft Dynamics NAV ERP, Symphony Gold AI (MDM), MuleSoft, E-Commerce, and Retail Inventory (RI) systems to ensure seamless data flow between applications. • Conducted backend data validation by verifying ETL data migration and synchronization from Microsoft Dynamics NAV ERP to MDM using Oracle SQL and XML, ensuring data accuracy and integrity. • Validated Oracle Retail XStore POS transactions, inventory synchronization, Positive and Negative Adjustments. • Managed defect triage, UAT, and prepared test sign-off documentation. • Technologies: Microsoft Dynamics NAV ERP, Oracle Retail XStore POS, Symphony Gold AI (MDM), MuleSoft, Oracle SQL, XML, Jira, SharePoint, MNT.

5. QA Analyst

   Inforica Inc.

   Jul 2018 to Nov 2018

   Client: Munich Reinsurance • Analyzed business and functional requirements and developed Requirement Traceability Matrix (RTM), test scenarios, and manual test cases to ensure complete test coverage. • Validated end-to-end insurance claim processing workflows, ensuring accurate claim creation, policy validation, approvals, and payment calculations. • Validated master data and streamlined defect resolution for enhanced client satisfaction. • Technologies: .NET, Oracle, VSTS, MS Excel, Microsoft Outlook, Windows XP.

6. QA Analyst

   Ericsson

   Feb 2017 to Jun 2018

   • Developed and executed functional/regression tests for web and mobile order management systems. • Conducted REST API testing using SoapUI by validating request/response payloads, HTTP status codes, and backend service integrations. • Identified, documented, and tracked defects using Jira, working closely with developers and Business Analysts to resolve issues and improve product quality. • Technologies: Ericsson Order Care 5.1, Jira, Confluence, Jenkins, GitHub, SoapUI, REST APIs, Oracle SQL

7. QA Analyst

   Shoppers Drug Mart

   Mar 2016 to Aug 2016

   • Executed manual Functional, UI, Regression, Smoke, and Usability Testing for the Shoppers Optimum Points web and mobile applications across multiple browsers and devices. • Designed and executed manual test cases based on business requirements to validate customer loyalty points, user registration, account management, and rewards redemption workflows. • Identified, documented, tracked, and verified defects using Jira, collaborating with developers and business stakeholders to ensure timely resolution. • Technologies: Perfecto Mobile, Oracle, Jira, XML, UNIX, Putty, FileZilla, FTP/SFTP, SoapUI.

1. Institution not stated in source

   Master of Computer Application (M.C.A.)

2. Institution not stated in source

   Bachelor of Computer Application (B.C.A.)

• ISTQB Certified Tester

• Microsoft Azure Fundamentals

  Microsoft