Client Coordinator and Quality Control Associate

Job summary

Serve as the first point of contact for clients and coordinate communication with clients, team members, and executives to support smooth operations. Review documents as a final quality-control checkpoint, identifying and correcting errors before delivery to clients.

Job details

Job Summary This role blends client-facing responsibilities with essential document management tasks. As the Client Coordinator, you will represent C & V Income Tax Services, serving as the first point of contact for clients. You’ll maintain regular communication with clients, team members, and the executive team to ensure seamless operations and workflow. To excel in this role, confidence, compassion, and a positive attitude are essential. Additionally, as the Quality Control Associate, you will be the final checkpoint for identifying and correcting any errors before documents are delivered to clients. Strong attention to detail and the ability to handle repetitive tasks efficiently will be crucial to your success. Job Requirements Roles may be fluid and job rotation is likely. Trainability, reliability, and especially adaptability are required for all positions. The selected candidates will be expected to work a variety of weekday, evening, and Saturday shifts February through April. We operate on extended hours during the three months and our hours of operation are Monday through Friday 9:00 am - 9:00 pm and Saturday 9:00 am - 6:00 pm. Most shifts will be either 4 or 8 hours. The hours for this position will vary from week to week, approximately 35-40 hrs each week. Additional hours,and paid overtime, may be available to those who are interested. Training is 3 weeks in January, consisting of 4.5 hour shifts either 9:00am - 1:30pm or 1:30pm - 6pm. Open to All Co-op Programs No Targeted Clusters and Programs All Accounting & Business programs and Office Administration Exec program APPLICATION INFORMATION Application Material Required Cover Letter, Resume, Transcript Training We provide extensive training on Tax Cycle (tax software), the Canadian income tax system, and our internal policies, procedures, and health and safety protocols (including, but not limited to, COVID-19 safety). Rate of Pay $19.60 - $20.80 per hour based on experience and availability.(Overtime rate of $29.40 - $31.20/hour C & V Income Tax Services is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity. We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The C & V Income Tax Services core values of Integrity and Mutual Respect welcomes everyone, at work and in the community. Accommodation for Applicants with disabilities will be made during the recruitment process when requested. We are committed to providing a positive candidate experience and ensuring timely updates are provided to all candidates.

What you’ll do

Serve as the first point of contact for clients and coordinate communication with clients, team members, and executives to support smooth operations. Review documents as a final quality-control checkpoint, identifying and correcting errors before delivery to clients.

Requirements

Candidates must be adaptable, reliable, trainable, and able to work a variety of weekday, evening, and Saturday shifts during the February-to-April busy season. Strong attention to detail, confidence, compassion, a positive attitude, and the ability to handle repetitive tasks efficiently are important.

Listed skills

• Customer service · Preferred
• Reliability · Preferred
• adaptability · Preferred
• Attention to detail · Preferred
• Quality Control · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Communication
• Customer Service
• Document Management
• Quality Control
• Attention To Detail
• Error Detection And Correction
• Workflow Coordination
• Adaptability
• Reliability
• Trainability
• Repetitive Task Management
• Team Communication

Job areas

• Customer Service & Support
• Finance & Accounting
• Administrative

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