Mystery Shopper

Job summary

The mystery shopper is responsible for visiting physical locations to evaluate customer service and store environments. They must produce detailed evidence reports based on their investigative findings.

Job details

Overview Languages English or French Education No degree, certificate or diploma Experience 1 to less than 7 months On site Work must be completed at the physical location. There is no option to work remotely. Work setting Urban area Responsibilities Tasks Produce reports Evaluate customer service and store environments Experience and specialization Investigative expertise Undercover work Type of experience Mystery shopping Preparation of information (evidence) reports Private investigation Area of specialization Survey research services Investigation Additional information Transportation/travel information Own transportation Public transportation is available Travel expenses not paid by employer Work conditions and physical capabilities Attention to detail Walking Own tools/equipment Cellular phone Computer Internet access Personal suitability Excellent oral communication Reliability

What you’ll do

The mystery shopper is responsible for visiting physical locations to evaluate customer service and store environments. They must produce detailed evidence reports based on their investigative findings.

Requirements

The role requires no formal degree or certificate, but candidates must possess investigative skills and attention to detail. Applicants must have their own transportation and access to a cellular phone, computer, and internet.

Listed skills

• Reliability · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Mystery shopping
• Investigative expertise
• Undercover work
• Report writing
• Customer service evaluation
• Attention to detail
• Oral communication
• Reliability
• Survey research
• Data collection

Job areas

• Retail
• Customer Service & Support
• Security & Safety
• Marketing