Mystery Shopper

Job summary

The role involves conducting surveys and evaluating customer service and store environments. The mystery shopper is responsible for producing detailed reports and preparing evidence based on their investigations.

Job details

Overview Languages English or French Education Secondary (high) school graduation certificate or equivalent experience Experience 1 to less than 7 months On site Work must be completed at the physical location. There is no option to work remotely. Work setting Shopping centre or mall Responsibilities Tasks Produce reports Conduct surveys Evaluate customer service and store environments Experience and specialization Investigative expertise Undercover work Type of experience Mystery shopping Preparation of information (evidence) reports Private investigation Area of specialization Investigation Additional information Transportation/travel information Own transportation Public transportation is available Travel expenses not paid by employer Work conditions and physical capabilities Attention to detail Walking Own tools/equipment Cellular phone Computer Internet access

What you’ll do

The role involves conducting surveys and evaluating customer service and store environments. The mystery shopper is responsible for producing detailed reports and preparing evidence based on their investigations.

Requirements

Candidates must have a high school diploma or equivalent and between 1 to 7 months of experience. Requirements include having a cellular phone, computer, internet access, and reliable transportation.

Listed skills

• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Report Production
• Surveying
• Customer Service Evaluation
• Investigative Expertise
• Undercover Work
• Private Investigation
• Evidence Preparation
• Attention To Detail

Job areas

• Retail
• Marketing
• Customer Service & Support
• Security & Safety
• Administrative