Member Services Consultant (Don Mills, FT)

Toronto, ON
On-site
Posted Oct 9, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Member Service Consultant is responsible for selling memberships and merchandise while providing exceptional service to members. They also handle car rental reservations, passport photos, international driving permits, and travel insurance education.

Job details

About Us At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Services (CAA SCO) is a member of the CAA Club Group of Companies.Who we are Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! Join our growing team where everyone belongs!Position Details What you will do: As a Member Service Consultant (MSC) you will have the proven ability to provide exceptional experiences to our Members. In this role, you would be required to sell Memberships, and merchandise. You will also be required to make car rental reservations, take passport photos, issue International Driving permits and educate and provide Travel Insurance options to our Members. Total compensation for this role will be determined by the terms and schedules under the applicable collective agreement. Who You Are: • 2-3 years customer service and sales experience in a retail environment• Excellent communication skills both written and oral• TICO certification completion or working towards/ willing to complete• Available to work flexible store operation hours• Post-secondary education in Travel and Tourism, or related field is a strong asset Please note: Internal applicants are asked to formally express their interest by applying online no later than 5 business days of position being posted Please note that we may use AI tools to help us through the recruitment process.Our Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

What you’ll do

Requirements

Candidates must have 2-3 years of customer service and sales experience in a retail environment and excellent communication skills. A TICO certification is required or must be obtained, and post-secondary education in Travel and Tourism is considered an asset.