We are obsessed with Member safety
Thornhill, Ontario
For close to 120 years, we have been innovative leaders committed to meeting and exceeding the needs of Canada’s motorists and travellers. CAA Club Group of Companies (CCG) is comprised of two automobile clubs—CAA South Central Ontario and CAA Manitoba— that provide Roadside Assistance, travel, insurance service and Member savings for our over 2.5 million Members. Our organization also includes CAA Insurance Company, a national property and casualty insurance company, Orion Travel Insurance Company, a nationwide trusted travel insurer, Echelon Insurance, a leading specialty insurer and CCG Advisory Services, a new company providing Ontarians with trusted advice on life, critical illness, and disability insurance.
Hybrid
You will be responsible for answering member inquiries via phone and text while managing call flows and navigating multiple systems. The role involves providing first-call resolution and maintaining a member-centric approach to service.
Hybrid · Mossey River
You will manage incoming member calls and texts in a call center environment, providing timely resolutions while navigating multiple software systems. The role involves balancing empathy with urgency to address member concerns and escalating complex issues to the appropriate departments.
On-site · Thornhill
The specialist will investigate, evaluate, and negotiate moderate to high complexity personal and commercial lines claims, including catastrophic and litigated files. They are responsible for maintaining accurate reserves, managing expenses, and providing high-quality customer service while adhering to corporate protocols.
On-site · Thornhill
The Senior Technical Specialist will investigate, evaluate, and negotiate moderate to high complexity personal and commercial lines claims, including catastrophic risks. They are responsible for managing litigation and LAT disputes while maintaining accurate reserving and high-quality customer service.
Hybrid · Thornhill
Lead requirements gathering and documentation for Guidewire BillingCenter initiatives while collaborating with cross-functional teams. Facilitate workshops and translate business needs into functional specifications, user stories, and process flows to support system enhancements and integrations.
On-site · Thornhill
The Information Security Analyst will monitor network traffic and security logs to identify threats while managing incident response and security infrastructure. They will also conduct vulnerability assessments and ensure organizational compliance with industry standards like ISO 27001 and PCI DSS.
Hybrid
The dispatcher is responsible for assigning, monitoring, and routing tow and light service requests to contractors while ensuring cost-effectiveness and service standards. They must handle service calls across multiple regions while maintaining the safety and satisfaction of members.
Hybrid · Thornhill
Lead requirements gathering, analysis, and documentation for Guidewire PolicyCenter initiatives while facilitating workshops with stakeholders. Support the full project lifecycle including enhancements, cloud migrations, and testing activities to ensure business objectives are met.
On-site · Thornhill
The Travel Product Specialist will coordinate travel expos, manage supplier relations, and oversee travel product content across company platforms. They are also responsible for tracking sales incentives, processing invoices, and providing administrative support to the management team.
On-site · Kingston
The Member Service Consultant is responsible for selling memberships and merchandise while providing exceptional service to members. They also handle car rental reservations, passport photos, international driving permits, and travel insurance education.
On-site · Montréal
The Senior Underwriter will underwrite and price new business applications, endorsements, and renewals for commercial lines policies to maintain a profitable portfolio. They will also manage in-force policies, provide exceptional customer service to brokers, and produce regular business activity reports.
Hybrid · Mississauga
The Senior Claims Adjuster is responsible for investigating, evaluating, and resolving complex bodily injury claims involving automobiles and recreational vehicles. They will also manage litigation, oversee external adjusters, and ensure accurate reserving in accordance with corporate protocols.
On-site · Thornhill
The Systems Analyst will provide day-to-day support, troubleshooting, and incident resolution for production insurance systems across Windows, Linux, and AWS environments. They will also manage application deployments, configuration updates, and system monitoring to ensure optimal performance and reliability.
On-site · Thornhill
Conduct internal investigations, including scene canvassing and statement collection, while collaborating with experts to resolve investigative files. Evaluate liability and subrogation exposures, provide reports to leadership, and present findings to the Fraud Committee.
On-site · Thornhill
Manage complex IT application development and infrastructure projects while ensuring alignment with business goals and project management frameworks. Provide leadership to project teams, monitor budgets, and maintain clear communication with stakeholders and executives.
Hybrid · Winnipeg
Create comprehensive and automated BI and reporting solutions using Power BI while collaborating with stakeholders to capture business requirements. Analyze complex data sets to identify trends and support lines of business with analytical plans, statistical analysis, and predictive modeling.
On-site · Winnipeg
The Member Services Counsellor processes client inquiries regarding memberships, travel arrangements, and insurance products while delivering excellent customer service. They are also responsible for identifying and selling relevant products, maintaining accurate records in the SAP system, and resolving member issues.
On-site · Thornhill
The Claims Adjuster will conduct full investigations, evaluations, and negotiations for property damage claims. They will also collaborate with appraisers and vendors while maintaining adequate reserves based on exposure.
On-site · Thornhill
Investigate, evaluate, negotiate, and settle property claims of low to moderate severity while interpreting policy conditions. Coordinate with service providers, contractors, and vendors to manage the claims process and ensure files meet assignment criteria.
Hybrid
The Inbound Sales Advisor is responsible for selling and upgrading CAA memberships to potential and existing members within a call center environment. The role also involves selling travel medical insurance and requires obtaining the necessary licensing.
