We are obsessed with Member safety
Thornhill, Ontario
For close to 120 years, we have been innovative leaders committed to meeting and exceeding the needs of Canada’s motorists and travellers. CAA Club Group of Companies (CCG) is comprised of two automobile clubs—CAA South Central Ontario and CAA Manitoba— that provide Roadside Assistance, travel, insurance service and Member savings for our over 2.5 million Members. Our organization also includes CAA Insurance Company, a national property and casualty insurance company, Orion Travel Insurance Company, a nationwide trusted travel insurer, Echelon Insurance, a leading specialty insurer and CCG Advisory Services, a new company providing Ontarians with trusted advice on life, critical illness, and disability insurance.
On-site · Winnipeg
The Member Services Counsellor processes client inquiries regarding memberships, travel arrangements, and insurance products while delivering excellent customer service. They are also responsible for identifying and selling relevant products, maintaining accurate records in the SAP system, and resolving member issues.
On-site · Thornhill
The Claims Adjuster will conduct full investigations, evaluations, and negotiations for property damage claims. They will also collaborate with appraisers and vendors while maintaining adequate reserves based on exposure.
On-site · Thornhill
Investigate, evaluate, negotiate, and settle property claims of low to moderate severity while interpreting policy conditions. Coordinate with service providers, contractors, and vendors to manage the claims process and ensure files meet assignment criteria.
Hybrid
The Inbound Sales Advisor is responsible for selling and upgrading CAA memberships to potential and existing members within a call center environment. The role also involves selling travel medical insurance and requires obtaining the necessary licensing.
Remote · Manitoba, Canada
The Inbound Sales Advisor will sell and upgrade CAA memberships to potential and existing members within a call center environment. The role also involves selling travel medical insurance and requires maintaining high quality standards and KPIs.
Hybrid
The advisor will manage incoming calls and texts in a call center environment to provide timely, member-centric support and first-call resolution. They are responsible for navigating multiple systems simultaneously while balancing empathy and urgency to address member inquiries and escalate complex issues.
Hybrid · Mossey River
You will manage incoming calls and texts in a call center environment to provide timely resolutions to member inquiries. This role involves navigating multiple systems simultaneously while maintaining a member-centric approach to problem-solving and service delivery.
On-site · Thornhill
The National CAT Adjuster will investigate, evaluate, and settle property claims resulting from catastrophic weather events. They are also responsible for coordinating with vendors, managing liability exposure, and maintaining accurate claims documentation.
On-site · Winnipeg
The Member Services Counsellor processes client inquiries regarding memberships, travel arrangements, and insurance products while identifying sales opportunities. They are also responsible for maintaining accurate records in the SAP system and managing inventory and monetary transactions.
On-site · Thornhill
Manage daily GDS activities including ticket exchanges and schedule changes while monitoring travel fraud alerts. Provide digital support via LiveChat and webmail and identify process gaps to improve operational efficiency.
On-site · Markham
The role involves producing daily cash health reports, conducting variance analysis, and managing daily cash transactions across multiple currencies. Responsibilities also include preparing monthly bank reconciliations and executing internal transfers and cheque deposits using SAP.
On-site · Mississauga
Analyze product performance data to identify trends, risk factors, and profitability drivers for travel insurance products. Contribute to product design and enhancement while identifying operational inefficiencies to improve business processes.
Hybrid · Thornhill
Monitor and optimize website activity, SERP rankings, and customer acquisition metrics using SEO tools and AI-powered insights. Collaborate with developers and marketing teams to implement SEO strategies and provide performance reports to stakeholders.
Hybrid · Markham
Provide Level 2 and Level 3 application and systems support for Roadside and Travel business lines. Troubleshoot incidents, deploy enhancements, and maintain system stability and documentation.
Hybrid · Thornhill
The Development Manager will lead a team of employees and contractors to deliver insurance solutions while establishing governance and architecture standards. They will also oversee solution design, code quality, and the adoption of modern tools and AI within the software development lifecycle.
Hybrid · Thornhill
Handle inbound calls from policyholders regarding coverage, changes, and billing transactions. Provide technical support for digital platforms and assist with departmental reporting and projects.
Hybrid · Thornhill
Lead the technical direction for Guidewire PolicyCenter, BillingCenter, and ClaimCenter by defining scalable configurations and integration approaches. Perform hands-on development in GOSU and PCF while providing technical mentorship and overseeing release cycles.
Hybrid · Thornhill
Perform hands-on SAP ABAP development for S/4HANA, including the design and build of scalable web UI applications using SAPUI5 and Fiori. Collaborate with functional teams to translate requirements into technical specifications and maintain cloud-compliant services via RAP and CAP.
Remote · Sherbrooke, Quebec, Canada, Nova Scotia, Canada
Evaluate and set rates for long-haul trucking policies to ensure profitable business volume while adhering to underwriting guidelines. Maintain professional relationships with brokers and clients to enhance risk selection and customer satisfaction.
On-site · Thornhill
Develop and maintain relationships with government officials and industry stakeholders to advance insurance interests. Prepare briefing materials, policy communications, and represent the company on industry committees.
