We are obsessed with Member safety
Thornhill, Ontario
For close to 120 years, we have been innovative leaders committed to meeting and exceeding the needs of Canada’s motorists and travellers. CAA Club Group of Companies (CCG) is comprised of two automobile clubs—CAA South Central Ontario and CAA Manitoba— that provide Roadside Assistance, travel, insurance service and Member savings for our over 2.5 million Members. Our organization also includes CAA Insurance Company, a national property and casualty insurance company, Orion Travel Insurance Company, a nationwide trusted travel insurer, Echelon Insurance, a leading specialty insurer and CCG Advisory Services, a new company providing Ontarians with trusted advice on life, critical illness, and disability insurance.
On-site · Thornhill
The Wellness Program Administrator will coordinate and deliver wellness programs, campaigns, and events while managing vendor services and budgets. They will also partner with HR and internal stakeholders to tailor initiatives to employee needs and track program performance metrics.
On-site · Winnipeg
The member services counsellor provides travel information, processes insurance transactions, and offers professional insurance advice to members. They are responsible for maintaining accurate data entries, managing monetary transactions, and ensuring high levels of customer service and retention.
On-site · Winnipeg
The Member Services Counsellor processes inquiries regarding memberships, travel, and insurance products while delivering excellent customer service. They also perform administrative tasks such as data entry in SAP, inventory management, and resolving member issues.
On-site · Thornhill
Prepare monthly and ad hoc journal entries, support consolidated financial statements, reconcile balance sheet accounts, and investigate discrepancies and budget variances. Complete regulatory reporting and financial analysis, contribute to continuous improvement projects, and support external audits and reviews.
On-site · Thornhill
Support travel and corporate associates with customer, supplier, technical, and administrative needs, while managing schedules, queues, escalations, and accounting issues. Audit calls and files, monitor performance and trends, assist with onboarding, and coach associates to improve compliance and service.
On-site · Thornhill
Lead and develop the Travel Call Centre team by setting performance expectations, providing feedback, and executing development plans. Resolve escalated customer issues, serve as a subject matter expert on CAA Travel products and systems, and support compliance, operational changes, and strategic initiatives.
On-site · Mississauga
The Vendor Quality Assurance Specialist conducts operational reviews of claims files to ensure adherence to best practices and regulatory compliance. They also document workflows, monitor vendor performance, and support the quality assurance team in achieving departmental goals.
On-site · Thornhill
The associate serves as the primary point of contact for clients regarding insurance applications and underwriting inquiries. They also support the sales team by preparing quotes, processing applications, and maintaining accurate client records in the CRM.
Hybrid
Provide knowledgeable customer service and insurance advice while processing policy changes in the computer system. Collaborate with supervisors to meet sales goals and participate in team meetings and special projects.
On-site · Mississauga
The Human Resources Consultant will provide guidance on HR policies and employee relations while executing full-cycle recruitment strategies. They will also facilitate group meetings and collaborate on cross-functional projects to support organizational development and business needs.
On-site · Mississauga
The Senior Quality Assurance Analyst will manage testing strategies, methodologies, and test assets while serving as the primary liaison between project teams and business participants. They are responsible for ensuring high-quality product delivery by overseeing defect reporting, risk analysis, and continuous process improvement.
On-site · Toronto
The Member Service Consultant is responsible for selling memberships and merchandise while providing exceptional service to members. They also handle car rental reservations, passport photos, international driving permits, and travel insurance education.
Hybrid
The ERS Controller is responsible for assigning, monitoring, and executing tow and service requests to ensure member safety and operational efficiency. They must manage service calls, coordinate with contractors, and maintain agreed-upon service standards.
Hybrid · Mossey River
You will manage incoming member calls and texts in a call center environment, providing timely resolutions while navigating multiple software systems. The role involves balancing empathy with urgency to address member concerns and escalating complex issues to the appropriate departments.
Hybrid
You will be responsible for answering member inquiries via phone and text while managing call flows and navigating multiple systems. The role involves providing first-call resolution and maintaining a member-centric approach to service.
On-site · Thornhill
The specialist will investigate, evaluate, and negotiate moderate to high complexity personal and commercial lines claims, including catastrophic and litigated files. They are responsible for maintaining accurate reserves, managing expenses, and providing high-quality customer service while adhering to corporate protocols.
On-site · Thornhill
The Senior Technical Specialist will investigate, evaluate, and negotiate moderate to high complexity personal and commercial lines claims, including catastrophic risks. They are responsible for managing litigation and LAT disputes while maintaining accurate reserving and high-quality customer service.
Hybrid · Thornhill
Lead requirements gathering and documentation for Guidewire BillingCenter initiatives while collaborating with cross-functional teams. Facilitate workshops and translate business needs into functional specifications, user stories, and process flows to support system enhancements and integrations.
On-site · Thornhill
The Information Security Analyst will monitor network traffic and security logs to identify threats while managing incident response and security infrastructure. They will also conduct vulnerability assessments and ensure organizational compliance with industry standards like ISO 27001 and PCI DSS.
Hybrid
The dispatcher is responsible for assigning, monitoring, and routing tow and light service requests to contractors while ensuring cost-effectiveness and service standards. They must handle service calls across multiple regions while maintaining the safety and satisfaction of members.
